Experience

State Tourism Agency of the Republic of Azerbaijan

• Azerbaijan
• Government Administration
• 1 - 100 Employee

• Lead Advisor

  • Jul 2022 - Present



Phobia VR

• Baku,Azerbaijan

• Director Marketing Products

  • Jun 2017 - Present



A+A Events

• Azerbaijan
• Events Services
• 1 - 100 Employee

• Event Producer

  • Sep 2019 - Sep 2022

  -Maintain Event Budgets -Manage Event Logistics -Negotiate Contracts -Select Event Elements and Vendors -Develop Event Concept and Plan -Maintain Event Budgets -Manage Event Logistics -Negotiate Contracts -Select Event Elements and Vendors -Develop Event Concept and Plan



The Ministry of Culture

• Baku, Azerbaijan

• Senior Advisory Consultant

  • Sep 2018 - Sep 2022



Shahdag Mountain Resort CJSC

• Azerbaijan
• Recreational Facilities
• 1 - 100 Employee

• Customer Service and Sales Automation

  • Mar 2016 - Feb 2018

  -Drive strategies and coverage, including vertical depth requirements, for Customer Service and Sales offerings globally, to deliver high-performing sales processes, teams, partnerships and performance that exceed targets. -Enable success in the sales and delivery of Customer Service and Sales offerings through high-quality product, feature and value proposition training content for new hires, new capabilities and continuous learning, across sales, consulting, customer service and partner groups -Drive the enablement of front-line teams in their selling efforts with compelling demos, collateral and materials targeted to key buying personas and demographics -Participate in the design of the sales process and sales campaigns, at the enterprise and “must-win” deal level -Build and lead a qualified team of go-to-market resources to work cross-functionally in delivering the initiatives required to drive Pega’s success with Customer Service and Sales offerings. Show less



Baku 2017, 4th Islamic Solidarity Games

• Baku,Azerbaijan

• Senior Manager Direct Marketing

  • Oct 2016 - Jun 2017

  -Conduct Market Research -Implement Marketing Strategies -Conduct Performance Analysis -Conduct Market Research -Implement Marketing Strategies -Conduct Performance Analysis



Shahdag Mountain Resort

• Azerbaijan
• Recreational Facilities
• 1 - 100 Employee

• Customer Relations Manager

  • Dec 2013 - Feb 2016

  -Building and maintaining profitable relationships with key customers. -Overseeing the relationship with customers handled by your team. -Resolving customer complaints quickly and efficiently. -Keeping customers updated on the latest products in order to increase sales. -Expanding the customer base by upselling and cross-selling. -Understanding key customer individual needs and addressing these. -Knowing your competition and strategizing accordingly. -Building and maintaining profitable relationships with key customers. -Overseeing the relationship with customers handled by your team. -Resolving customer complaints quickly and efficiently. -Keeping customers updated on the latest products in order to increase sales. -Expanding the customer base by upselling and cross-selling. -Understanding key customer individual needs and addressing these. -Knowing your competition and strategizing accordingly.



Baku-Absheron Regional Tourism Department

• Azerbaijan
• Information Services
• 1 - 100 Employee

• Tourism Manager

  • May 2011 - Nov 2013

  1. Develop heritage tourism materials in print, for agency web site and other digital media. 2. Assist with planning, developing, and delivering workshops/training/educational programs on heritage tourism. 3. Work with other heritage tourism staff to implement methods to increase statewide awareness and appreciation of the heritage tourism potential of existing agency programs and initiatives. 4. Conduct strategic planning on-site in heritage regions and provide training and technical assistance to regional organizations, if requested. Show less



Vodafone Azerbaijan

• Баку, Баку, Азербайджан

• Call Center Customer Service Representative

  • Jun 2010 - May 2011

  -Managing large amounts of inbound and outbound calls in a timely manner -Following call centre “scripts” when handling different topics -Identifying customers’ needs, clarify information, research every issue and providing solutions -Seize opportunities to upsell products when they arise -Build sustainable relationships and engage customers by taking the extra mile -Keep records of all conversations in our call centre database in a comprehensible way -Frequently attend educational seminars to improve knowledge and performance level -Meet personal/team qualitative and quantitative targets Show less



Maxmedia Advertising Agency

• Azerbaijan
• Advertising Services
• 1 - 100 Employee

• Assistant to media-planner manager

  • Jan 2009 - Jan 2010

  The company proposes full-scope of marketing & brand communication services - from brand identity development to 360-degree campaign concepts and media-buying. The company proposes full-scope of marketing & brand communication services - from brand identity development to 360-degree campaign concepts and media-buying.