Experience

Pak Retailers

• Pakistan
• Retail
• 1 - 100 Employee

• Head Of Business Operations

  • Dec 2019 - Present



Telenor Microfinance Bank Limited

• Pakistan
• Banking
• 700 & Above Employee

• Director - Channel Operations |Branchless Banking Division

  • Apr 2019 - Dec 2019

• Assistant Director | Planning & Operations |Alternate Channel & Business Partnerships

  • Aug 2018 - Apr 2019

  - Led the end-to end operations to establish Non-Conventional Digital Distribution structure to provide financial solutions for consumers & business partners- Operational support in Expansion in Non-conventional Retail channel by signing new distributors - Establish channel parallel to existing conventional retail and covering gaps of market.- Launched M2D solution to digitize market cash for P2P payments. Project launched in main cities (Lahore, Karachi, Islamabad, Rawalpindi) and in outskirts. - Roll-out payment solution for COD Business on Digital Financial Solution - Operational support on Acquiring for Branded Retail outlets for Payments & MA Acquisition- End to end responsible to enabled and equipped business partners & channel with BVMT, payment and other digital solutions to perform financial business Show less

• Assistant Director | Channel Operations & Trade Marketing |Customer Acquisition

  • Mar 2017 - Aug 2018

  - Responsible for entire execution of BVMT solution on entire retail base and SPs including Affinity partners in business systems and enable them on BVS.- Responsible for complete trade marketing budget and executions of market visibility plans. - Leading team responsible for entire trade operations, responsible for PR to PO issuance, Invoicing and GR submitting, & ensuring timely payments. - Responsible for entire channel offline disbursements & which is on average 70 - 80 Million.- Liaison with business finance team for payments & commissions accruals monthly & yearly closing. - Responsible for business partner’s enablement on FS end to end equipped business partners, ADC channel to run business.- Responsible for entire Telenor Bank and its branches; offering on-ground support where needed, with improved efficiency, agility and quality of service delivery to Branch business. Show less



Telenor

• Norway
• Telecommunications
• 700 & Above Employee

• Team Lead Channel Support Operations

  • Jun 2016 - Dec 2016

  - Facilitate business to induct new distributors & merchants. - Liaison with stakeholders to align agreements, systems, inventory & integrations for partners, retailers & merchant onboarding.- Equipped business partners, strategic partners & channel to run business.- System enablement of new partners for business portals access- Complete onboarding documentations, registration & enablement of new channel- End to end trainings of new business partners & retail channel covering operational & systems related processes.- Developed all reports for new FS onwed channel Complete Channel reporting & commissons calculations & disbursements. - Trade Budget management, allocation & executions. Show less

• Business Support Specialist - ADC Financial Services

  • Jun 2015 - May 2016

  - Responsible for entire business support for ADC channel - Complete onboarding documentations, registration & enablement of new channel- Trainings of new business partners & retail channel covering operational & systems related processes- Design & Disseminate business targets and goals in coordination with product & business. - Responsible to develope new process within teams for new channel in FS- Responsible for ADC trade marketing budget executions of market visibility plans, retail conventions and campaign visibility at channel. Show less

• Business Support Specialist

  • Jun 2015 - May 2016

  - Responsible for entire business support for ADC channel - Complete onboarding documentations, registration & enablement of new channel- Trainings of new business partners & retail channel covering operational & systems related processes- Design & Disseminate business targets and goals in coordination with product & business. - Responsible to develope new process within teams for new channel in FS- Responsible for ADC trade marketing budget executions of market visibility plans, retail conventions and campaign visibility at channel Show less

• System Support Specialist

  • May 2012 - May 2015

   Retailer Mapping – New /Existing mapping  Remapping – Area Alignment of CI franchises Developing and floating reports based on distribution parameters  Daily MSR Balances report Float Report (Distribution parameters) Tracking Minimum Balance Retailers Keeping check and balance on Distribution Efficiency (Market Serving Analysis ) B2C New Onboard Retailers Report Month wise & business contribution Reversal Cases of Wrong entries of (B2B)/ coordination with Franchise support Team Networks Reports  New Onboard sites performance report Upcoming ne cell sites Follow-up Collecting and presenting new Onboard sites feedback report Franchise Visits for on-ground issues  New MSR & SR Creation for new Business Partners(Franchises) – coordination with S&D Planning VPN Issues -coordination with S&D Planning Siebel & Tracker Logins Creation for New staff & new business partners -coordination with S&D Planning Induction of new franchises Show less

• Training Executive

  • Dec 2010 - May 2012

   To ensure effective implementation of company’s training programs, for best employee output. Ensure to gain complete product, systems, policies & procedures knowledge. Working as human recourse for franchise staff of Central-1 region which cover 1215 employees  Market intelligence on product & trade activities  Preparation of annual training plan split into quarters and months. To Chalk out a detail training plan specially designed to meet the training needs of all franchise and distributors at the launch. Updating of Training modules To Figure out the training needs of all concerned staff in consultation with the Training Supervisor / RD and CHQ. Complete arrangement of training conferences. Arrange on the job training programs. Responsible of making a detailed training manual in consultation with Training Supervisor / Regional Director and CHQ. Keep an eye on the best practices of the key competitors in their day to day business matters and arrange to communicate it to all concerned staff in a formal manner. Give a complete training to all concerned staff on “ product usage guides” Give a complete training to all concerned staff on “customer care activities and procedures” and its importance in our industry. Give a complete training to all concerned staff on our products, services and different type of handsets available in the market. Give a complete training to all concerned staff on CRM and related systems.Give a complete training to all concerned staff on E-load concepts and its usage. Design and conduct a post training evaluation of all staff, to judge the validity of training.  To ensure timely submission of reports / Returns required by Regional Office/Head Office. To have close watch on competitors activities and report them to AM-T&D / RD for the counter plans, as per the standard format. Show less

• Support Officer

  • May 2009 - Dec 2010



Stiefel, a GSK company

• United States
• Pharmaceutical Manufacturing
• 300 - 400 Employee

• Executive Secretary

  • Nov 2005 - Mar 2009

  Assisted CEO and Managed Executive Office Assisted CEO and Managed Executive Office



Pearl Continental Hotel Lahore

• Lahore, Pakistan

• Business Secretary

  • Mar 2004 - Nov 2005

  Assisted Deputy General Manager & Managed Executive Office Assisted Deputy General Manager & Managed Executive Office