Experience

TransForce Inc.

• Truck Transportation
• 100 - 200 Employee

• IT Helpdesk

  • Nov 2016 - Present

  • Monitored iSeries for equipment failures or errors in performance using various command lines• Prepared LTO tapes for system backup routines and sent them offsite for storage• Resolved user problems by answering questions and requests• Monitored and maintained air conditioning, UPS, diesel generator in the server room• Placed service calls for issues involving facilities, network, telecommunication and iSeries• Documented problems and actions by maintaining a shift report log through Google drive



Dynacare

• Hospitals and Health Care
• 700 & Above Employee

• IT Service Desk Administrator

  • Mar 2016 - Nov 2016

  • Working on Paperless project ,setting up doctors for electronic results • Take calls of Doctors/Nurses or internal employs all over Ontario to solve their issues with • Password reset, AD management, Omni accounts ,missing E-Results, setting up for E-Results , Hardware/software issues • Remotely troubleshooting User issues • Currently using AS400 for the deployment of the project• Using Incident monitor for all the requests internal/external • Using many different portals for different functionality



Catslink

• Broadcast Media Production and Distribution

• Customer Service And Support Analyst

  • Mar 2015 - Feb 2016

  • Created new images and reimaged laptops and desktops using clonezillah• Managed Print Servers, Files Servers and Active Directory 2012• Troubleshoot day to day technical issues with end users • Installed and troubleshoot applications including MS Office, Antivirus, Java, Adobe etc.• Make promotional flyers on daily basis and send them out to all our customers • Setup and the network shares and assigned permission accordingly to users• Managed AD user accounts including add, edit and disable using AD users and computers tool• Installed shared printers and local printers drivers to client machines • Taking orders over the phone, Process them.• Maintain & Update Price List • Make Phone Calls to the customers for their orders.• Answer the inquiries regarding the products, price, delivery schedule• Take orders for the chain stores.• Coordinate with franchisee on regular basis to ensure the customers are ordering the average quantity of the products.• Provide excellent customer service to the new & existing customers.• Assisting management to keep up to date with IT Technology Management responsibilities.• Special projects including preparing correspondence, filing, faxing, scheduling meetings.• Checking the Invoices• Contacting customers to secure payments making necessary adjustments; send reminders for the outstanding invoices• Check inventory in the system before invoicing, make invoices, printing invoices for deliveries and prepare delivery sheets for the Drivers• Organize the call books and routes & Make route plans for the map point software• Create & Manage Filing system.• Prepare monthly order sheet for the stores • Excellent customer service; Take service calls and direct accordingly.• Assist the Sales Representatives in their daily activities.• Do sales analysis on the regular basis to ensure the sales are not dropping & talk to the customer accordingly.



elegentsoft int

• Project Management and Administration

  • Sep 2013 - Jan 2015

  • Wrote user manuals • Managed team with development of projects• Wrote Software Requirement Specifications of different projects • Handled many tasks like Monitoring and Reporting Progress, Strategic Influencing ,Controlling Quality ,Benefits Realization ,Time Estimating ,Cost Estimating ,Developing a BudgetDocumentation, Creating Charts and Schedules, Risk Analysis