Senior Performance Officer

• Jun 2022 - Present

•Supporting the civil service and providing technical advice to government agencies to implement, maintain and improve the Quality Management System (QMS).•Ensuring that the principles of quality management, performance standards and requirements agreed upon in the Authority are implemented, such as the required documents and procedures necessary to activate the quality management system, risk management and knowledge.•Participate in planning and monitoring the performance of the internal quality audit program through the implementation of internal quality audits•Analyse data through statistical methods to determine the requirements of the concerned parties, measure performance in the device, and evaluate beneficiaries' satisfaction.•Apply the approved measurement tools to measure the efficiency and effectiveness of the institutional performance of the Agency, and the level of conformity and adherence to standards.• Providing support for the planning and development of operational processes through coordination with the departments of the Agency - if necessary - which aim to achieve the objectives of the quality policy of the Agency•Provide the necessary support in terms of training and development of employees concerned with the impact of operational changes to operations.•Collecting and analysing data and information for the periodic administrative review meetings in the Civil Service Authority.• Suggesting methods and techniques that would raise the level of internal audits for quality and performance measurement to ensure continuous improvement of the level of performance of services provided to beneficiaries.•Designing and preparing supporting guides for the implementation of the quality system.•Develop training materials that support quality systems and provide training programs for the agency's departments. Show less

Senior Performance Officer

• Nov 2021 - May 2022

•Participation in the preparation and presentation of workshops for the development of the strategic map for government agencies with all its components, including directions, goals, indicators and initiatives.•Participate in the study and analysis of the current strategy and all global reports and indicators related to the work of the government entity, directing decisions that contribute to finding improvements in the strategic plan and providing opportunities and the possibilities that help improve it for government agencies.•Assisting in the establishment of new government agencies in the automated system, uploading all the contents of the strategic map to the automated system, giving users the required authority, training them on the system, and ensuring that the ratios are updated for achievement in goals, initiatives and indicators according to the specified periods.•examining the latest ways and best international practices to develop institutional performance, improve the planning and strategic development mechanism, and improve the quality of system outputs.•Assisting in updating the institutional performance system application record, following up on implementation plans, updating the status of each entity, the number and types of users in all government agencies, and participating in any developments or observations.•The ability to evaluate the strategic plan and give feedback•Training users on the electronic system of institutional performance, integrating and taking their observations into consideration, and coordinating with the consulting company regarding the development and handling of electronic system problems.•Participate in the follow-up and development of the institutional evaluation mechanism, presenting the results of implementing the strategy, and submitting periodic performance reports to senior management. Show less

Senior Database Administrator

• Sep 2013 - Nov 2021

Computer Engineer

• Mar 2009 - Sep 2013

Oracle database administrator 10g/11g Oracle database administrator 10g/11g