Client Relationship Manager

• Nov 2020 - Present

Project Manager

• Aug 2016 - Nov 2018

• Manage design, development and ongoing maintenance of client websites • Manage strong client and internal communication for scoping requirement, implementation checklists, resource requirements/scheduling for commercial project requirements • Initiate, plan, execute, control and successfully implement projects and manage Issue Log post-implementation. • Coordinating with cross-functional teams, stakeholders, and vendors for the flawless execution of projects • Ensuring management of multiple projects in a fast-paced environment. Managing and delivering to customer expectations, assess and mitigate risks, and ensure on-time and high-quality execution and delivery • Initiate, review, or approve modifications to scope of work with WBS along with project plans including information such as project objectives, systems, information specifications, schedules, funding and staffing • Establish and execute a project communication plan • Maintaining customer relationship to achieve long-term retention & satisfaction • Promptly escalating any quality or integrity issues • Assist with project closure activities by coordinating projects from inception to completion Show less

Sales Coordinator

• Apr 2015 - Jul 2016

• Reviewed third party vendor documentations, conducted and responded to RFI, RFP & RFQ & bidding processes • Worked on presales domain in requirement identification and proposal development • Identified business requirements by communicating with users and scrutinizing nature of business in compliance with market and translate these business requirements into service offerings • Coordinating with internal resources, third parties/vendors and other reputed business partners like Emaar, Deyaar, Damac, Omniyat, Danube • Responsible to oversee advertisement and customized collateral that identifies unique selling proposition for clients • Created and designed email campaigns • Analyzed marketing campaigns and client communications to ensure organization-wide consistency Show less

Project Manager

• Oct 2010 - Feb 2015

• Manage all aspects of project management including scoping requirement, implementation checklists and resource requirements/scheduling, satisfy the customer and specific commercial project requirements • Developed project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility • Removed impediments and delivering IT business solutions against revenue targets in order to fast-track growth • Initiate, plan, execute, control and successfully implement projects and manage Issue Log post-implementation. • Coordinating internal resources and third parties/vendors for the flawless execution of projects • Prepared sales & business development presentations to pitch solutions based on the industry knowledge and market need • Coordination with principle like Dell, HP, Cisco etc. for customer solutions and pricing • Ensuring management of multiple projects in a fast-paced environment. Managing and delivering to customer expectations, assess and mitigate risks, and ensure on-time and high-quality execution and delivery • Supported the sales team in preparing bid proposals and client communication for sales/presales • Supervised a team of 15 people with specific delivery goals to support achieve revenue goals • Prepared & analyzed marketing campaigns and client communications to ensure organization-wide consistency Show less