Information Technology Program Manager

• Jan 2022 - Present

IT Manger (Software Development)

• Nov 2017 - Jan 2022

• Overseeing and determining time frames for major IT projects including system updates, upgrades, migrations and outages • Plan, organize, control and evaluate IT and electronic data operations • In-charge of analysing business requirements, identified area of process improvement and manage developers to roll out the projects • Design, develop, implement and coordinate systems, policies and procedures • Analysing and managing project risk • Monitoring daily operations including server performance • Liaise with internal users and vendor to clarify and get better understanding of project requirements • Identify problematic areas and implement strategic solutions in time • Identifies problems. Maintains quality service by establishing and enforcing organization standards • Contributes to team efforts by accomplishing related results as needed • Managing reports and necessary documentation • Good hands-on experience on Shopee platform, Emarsys email marketing platform Show less

Assistant Manager IT

• Dec 2015 - Oct 2017

Senior IT Analyst

• Apr 2015 - Nov 2015

- Participate in the implementation of new projects such as project schedules, research, evaluation, documentations, test plans, and system requirements- Review and update system workflow, requirements and specifications- Prepare and maintain data migration including customer data to new system- Liaise with internal users and vendor to clarify and get better understanding of project requirement- Participate in integration of external warehouse management system such as SAP WMS- Provide training and technical support to users- Develop custom modules based on business requirements- Manage a team of 3 developers and review their work performances- Participate in mobile design validation and functional requirements of native app and responsive site Show less

Web Developer

• Jul 2012 - Mar 2015

- Analyse in-house project, estimate software development cost and time required- Provide functional requirement specification and workflow- Create website design layout and mockup- Develop in-house shopping cart website by using Magento Community platform- Prepare project plan and conduct the regular project review meeting with business development team- Monitor web traffic and generate reports

Technical Writer/ Web Developer

• Dec 2009 - Jun 2012

- Define and implement effective and efficient testing processes, documentation, tools and testing methodologies - Provide technical guidance to the test team to ensure test activities are performed according to developed test strategy and test plan - Extended experience in Google Sites development, open-source CMS(WordPress), online shop e-commerce solution based development (BigCommerce, Magento) - Review competitor websites and update the information to the business unit - Write user manual documents and training staffs to provide technical support Show less

Application Tester (Intern)

• Feb 2009 - May 2009

Developed Auto Test Environment using Automatic Testing Tools such as Quick Test Professional Version 8.2, Mercury Test Director and documentation for Automatic Testing of ACEXP Application. Developed Auto Test Environment using Automatic Testing Tools such as Quick Test Professional Version 8.2, Mercury Test Director and documentation for Automatic Testing of ACEXP Application.