Director of Operations

• Jan 2023 - Present

Founder

• Nov 2018 - Jun 2022

Shomrei HaRosh is an exclusive representative of Lice Clinics of America in Israel. We offer lice treatments, head checks and lice preventative and treatment products. We currently have a clinic in Ramat Aviv and are looking to branch out! For more information, please visit our website www.shomreiharosh.co.il or give us a call at 077-220-0284 Shomrei HaRosh is an exclusive representative of Lice Clinics of America in Israel. We offer lice treatments, head checks and lice preventative and treatment products. We currently have a clinic in Ramat Aviv and are looking to branch out! For more information, please visit our website www.shomreiharosh.co.il or give us a call at 077-220-0284

Operations Lead, Early Payments

• May 2017 - Nov 2018

Asian Market Team Leader, Customer Care

• Jul 2015 - May 2017

• Manage global team in NY, Israel and HK, which grew from 14 to 35 worldwide• Created more structured and collaborative workflows between and within departments• Developed system of QA and feedback for global teams in foreign languages• Created and manage a support team for our Chinese VIP strategic customers• Expanded our support channels to include social support roles for China, Vietnam, Korea and Indonesia• Built the HK team to be self-sufficient in terms of management, running a smooth shift, giving feedback and holding weekly meetings• Added Cantonese and Korean phone lines• Assist other departments in understanding of the Asian market • Assist other departments to translate communication with customers• Contribute to service feedback based on customer complaints• Promoted 8 associates to other departments Show less

Account Manager

• Sep 2014 - Jul 2015

• Provided operational and technical support for the company’s partners• Planned and executed the onboarding of over 50 travel and camp vertical programs as well as managed their accounts to ensure smooth implementation• Composed in-depth procedure and training manual for the position

Founder

• Oct 2013 - Aug 2014

• Formulated and implemented business development and marketing strategies • Conducted market research and assessed project feasibility through extensive networking • Designed and drafted marketing materials and website content • Identified and liaised with local partners in both Israel and China • Formulated and implemented business development and marketing strategies • Conducted market research and assessed project feasibility through extensive networking • Designed and drafted marketing materials and website content • Identified and liaised with local partners in both Israel and China

Junior Associate

• Jan 2013 - Aug 2013

• Tracked and prepared weekly company and competitor analysis reports • Conducted outreach to journalists and various media outlets to secure media coverage for clients • Brainstormed and implemented social media strategies to engage media and potential B2B partners for clients • Tracked and prepared weekly company and competitor analysis reports • Conducted outreach to journalists and various media outlets to secure media coverage for clients • Brainstormed and implemented social media strategies to engage media and potential B2B partners for clients

Intern

• Jan 2012 - Jul 2012

• Planned and organized a forum for the Israeli tourism industry in China • Designed and implemented a package of services for Israeli firms looking to enter the Chinese market • Assisted in planning a road show for the agriculture technology industry • Planned and organized a forum for the Israeli tourism industry in China • Designed and implemented a package of services for Israeli firms looking to enter the Chinese market • Assisted in planning a road show for the agriculture technology industry

Global Business Development Associate

• 2012 - Mar 2012

Marketing Intern

• Jul 2010 - Aug 2010

Shanghai, China Shanghai, China

Marketing Intern

• Jun 2009 - Aug 2009

Israeli bookstore chain Israeli bookstore chain