IT Support Engineer

• Jun 2022 - Present

System Engineer

• Jul 2020 - Feb 2022

• Implemented mounting, installation and configuration of DELL, THALES servers and end devices at customer’s datacenter and sites. • Collaborated and assisted with colleagues for installation and troubleshooting of servers and network. • Supported other team members with technical documents and explanation for presentation and training to customers. • Implemented the given tasks to finish before deadlines. • Solved technical errors, network problems and customers’ complaint by remote or on-site for customers after troubleshooting the issues. Show less

Core Network Engineer

• Mar 2017 - Feb 2019

• Implemented configuration, integration and migration of Softswtiching server with other servers, network and end devices for NGN (Next Generation Network) Core Network. • Monitored the alarms and operation of system and network for the server daily and also the activities of network changes at night time. • Collaborated and supported to seniors, colleagues and other team members for configuration and installation of their devices. • Reported seniors, higher level and customers when errors of system and network were happened, diagnosed the errors and solved the errors quickly not to delay the down time of network. • Established a good relationship with customers by fulfilling their requirements to satisfy them. • Managed sub-contractors and co-workers for installation of server and network devices according to requirements of project. Show less

Datacenter Technician

• May 2016 - Feb 2017

• Monitored the alarms of power supply units, network and air-conditioning systems for data center as daily progress. • Implemented maintenance of the systems for data center monthly. • Reported status of the systems daily and completed maintenance results monthly to manager and customers • Diagnosed and solved errors together with technical consultants and service engineers when the alarms were appeared. • Supported to vendors for their requirements when they wanted to do operations. Show less

Assistant Engineer

• May 2015 - May 2016

• Implemented preventive maintenance of telecom radio devices, network devices and power supply units for telecom base stations daily. • Implemented corrective maintenance for the faults of system and power units, and network problems that informed from network operation team. • Reported the issues of preventive maintenance monthly and issues of error after completed corrections to seniors, manager and department’s head. • Surveyed the lists of items from both sites and warehouse for customers and vendors. • Supported and assisted with leader, colleagues and other team members for their requirements. Show less