Experience

Réseautage Montréal

• Canada
• Advertising Services
• 1 - 100 Employee

• Agente de Développement des affaires

  • Apr 2021 - Present



Assoc. of The Church

• Dominican Republic

• Analyst, internal audit and advisory

  • Jan 2014 - May 2017

  - Successfully managed projects throughout the Caribbean. These transactions followed the standards and requirements of the organization in a timely manner. - Recommended management changes and methods to improve department's processes, and practices. - Managed projects for more than 15 countries with different laws, languages and cultures. Preparing contracts, inspecting and guaranteeing the operation of the project within the established time and budget. - Responsible of preparing the annual budget in conjunction with other team members, and ensuring it is properly spent. - Effectively trained our local team, and our team on the Caribbean islands (via webinar) in different languages: English, French and Spanish; as to best practices and ensuring the implementations of the processes. This led to having the whole division in alignment on responding to the challenges to follow the organization's objectives. Show less



Assoc of The Church of Jesus-Christ

• Dominican Republic

• Customer Service Specialist

  • Jan 2010 - May 2017

  - Evaluate client’s needs and ensure their satisfaction - Follow up with customers' problems until problem solution - Inform customers about products and services - Maintaining solid customer relationships by handling questions and concerns with professionalism - Resolving customer complaints, managing database records - Meet deadlines and manage priorities - Evaluate client’s needs and ensure their satisfaction - Follow up with customers' problems until problem solution - Inform customers about products and services - Maintaining solid customer relationships by handling questions and concerns with professionalism - Resolving customer complaints, managing database records - Meet deadlines and manage priorities



Association of The Church

• Training and Organizational Development Specialist

  • Jan 2008 - Jan 2014

  - Excellent communication with management and other team members on consulting and identifying appropriate learning programs to support organization’s goals.- Effectively organized, formulated seminars and defined the budget needed to implement and execute them in alignment with regional strategy and local plans, to support organization’s development. - Leaded employee engagement activities and ensured its effectiveness.- Assisted in the development of procedures to support management's strategy and practices. Show less

• Asset Management Analyst

  • Aug 2004 - Jan 2008

  - Developed an ambitious project that offered the organization a deduction in the electrical invoices for vulnerable properties in the local area, which resulted in a significant reduction in the energy costs. - Successfully executed the translation of important documents for the implementation of processes in the organization.- Performed day-to-day updates on adding/terminating, address changes on certifications, all on a timely basis.- Successfully trained personnel on system management. - Reviewed monthly operating reports and monitored versus budget.- Maintained organization of files and, databases.- Provided support in preparing and revising correspondence as needed. Show less



Centro Cuesta Nacional

• Compensation and Benefits Specialist

  • Nov 1999 - Jan 2002

  - Managed coordinating and processing the benefits of 1200 employees. - Administered day-to-day functions of employee benefits programs such as group health, dental, vision, life. - Acted as a liaison between health provider and employees. Maintained relationship with benefits provider along with the creation of contracts.- Developed and distributed written benefits communications.- Analyzed and verified monthly billing for all health and welfare plans. Coordinated with Payroll and entered deductions based on employee’s benefits elections. Show less

• Human Resources Assistant

  • Nov 1999 - Jan 2002

  - Worked closely with other team members to coordinate functions such as; compensation, labour relations, and setting up training.- Assisted in the recruitment and selection process. - Scheduled examinations by coordinating appointments.- Provided secretarial support by printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.- Provided administrative support functions such as; filing, record keeping, scheduling, preparing draft correspondence, coordinating meetings and responding to internal and external inquiries. Show less