Experience

Pisano

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Care Specialist

  • May 2023 - Present



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Senior Technical Specialist

  • Aug 2018 - Present

  Became an iOS Tier 2 advisor due to various recognitions, expertise and successful deliveries in tight schedules. Currently delivering technical support to a wider extent—creating communication line between customer and authorized service providers. Point of contact to provide final decisions for iOS devices and repair related inquiries.

• Mac+ Technical Advisor

  • Jul 2017 - Aug 2018

  Having achieved great metrics, got transferred to Mac+ team with increased scope that includes all Macintosh and Apple Wireless products. Selected to provide mentoring sessions to new advisors, worked overtime whenever needed, and went with 100% customer satistaction and Issue Resolution in the previous role.

• Technical Specialist

  • Aug 2016 - Jul 2017

  Started as iOS Tier 1 Phone Support Advisor and delivered exceptional technical support to Turkish iPhone, iPod, iPad users. Received recognition awards for performance as iOS Advisor.



Saran Digital Studio

• Ankara, Turkey

• Translator

  • Nov 2015 - Jan 2016

  Successfully completed English-Turkish translation of the History Channel reality show "Leepu & Pitbull” for Turkish dubbing. I was mainly responsible for all translation and copy editing of 7 episodes that aired on cable tv. Worked around tight deadlines and provided translation services. Successfully completed English-Turkish translation of the History Channel reality show "Leepu & Pitbull” for Turkish dubbing. I was mainly responsible for all translation and copy editing of 7 episodes that aired on cable tv. Worked around tight deadlines and provided translation services.