Experience

SKINTIFIC

• Indonesia
• Retail
• 300 - 400 Employee

• Customer Service Manager

  • Mar 2022 - Present

  Build and grow team from a scratch! Happily growing team of 6 and now we're over 100! Creating SOP, FAQ for internal and external, hands on on screening, hiring and onboarding team! Maintain not only customer but also employee satisfactory. Working closely with Product Team, Sales Team and Supply Team. Build and grow team from a scratch! Happily growing team of 6 and now we're over 100! Creating SOP, FAQ for internal and external, hands on on screening, hiring and onboarding team! Maintain not only customer but also employee satisfactory. Working closely with Product Team, Sales Team and Supply Team.



Believe

• France
• Musicians
• 700 & Above Employee

• Artist Service Department

  • Jun 2021 - Mar 2022



G2G Malaysia

• Malaysia
• Software Development
• 1 - 100 Employee

• Head Of Customer Experience

  • Sep 2020 - Jan 2021



Tyroola.com.au

• Australia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • May 2019 - Sep 2020

  Handle and assist daily CS routines Maintain SLA and agent's KPI Handle and assist daily CS routines Maintain SLA and agent's KPI



Deliveree On-Demand Logistics (Southeast Asia)

• Thailand
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Sr Business Program Specialist

  • Mar 2018 - May 2019

• Customer Service Supervisor

  • Oct 2017 - Mar 2018

  Manage daily Customer Service operationMaintain SLA and monitor system performance of Customer Service TeamAnalyze data and maintain professional and technical knowledge by tracking emerging trends in call center operations management and bench-marking best practices.Creating weekly and monthly feedback report for management and business departmentHeadcount management including but not limited to create team schedule and hiringTraining and counseling management including but not limited to set goals for customer service agent and provide mentoring /coaching/ leadership to motivate employees.Quality Control

• Customer Service Team Lead

  • Jan 2017 - Oct 2017

  Assist daily Customer Service operationAssist and remind the team to achieve SLADirectly involved in handling customer's inquiry, concern, and claimProvide bi-weekly data of agent recommendation to Customer Service HeadSupervise the work of agents to ensure adherence to quality standards, ticket deadlines, and proper procedures implementedAssist in Quality Control

• Customer Service Specialist - Business Program

  • Aug 2016 - Jan 2017

  Perform basic Customer Service tasksCOD/POD Management including but not limited to creating an hourly report, manage assignment and dispatch courier.Coordinate with team to maintain nonfulfillment level for Business ClientReport to Customer Service and Ops Head on daily, weekly, bi-weekly and monthly basisPerform with high level communication with negotiation skill

• Project Specialist

  • Aug 2016 - Dec 2016

  As an executor of Business and Marketing strategist campaign and project

• Customer Service Specialist

  • Nov 2015 - Aug 2016

  Perform basic Customer Service tasksHandles inbound and outbound customer service calls, chats, and emailsResolves not only customer but also driver concerns completely and accurately using available toolsActs as an ambassador to drivers and customer by providing exceptional customer service through contact events such as calls, chats, and emails



Inspire Ventures (Venture Builder ASEAN)

• Thailand
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Customer Service Specialist

  • Nov 2015 - Aug 2016



Biznet (PT. Supra Primatama Nusantara)

• Indonesia
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Jan 2015 - Nov 2015

  Perform basic Customer Service tasks Handles inbound and outbound customer service mainly calls and emails Resolves customer concerns completely and accurately using available tools Be updated on tools and technical skill Perform basic Customer Service tasks Handles inbound and outbound customer service mainly calls and emails Resolves customer concerns completely and accurately using available tools Be updated on tools and technical skill



Vetedy Official

• Luxembourg
• Wood Product Manufacturing
• 1 - 100 Employee

• General Admin

  • Nov 2013 - Aug 2014

  Attend to calls from on-site project foreman and verify order details Prepare and follow up quotations, invoices, updating credit balances and agreements Provide secretarial support and co-ordinate office needs and attend to administrative and documentation requirements Arranging interviews and appointments for director Any other duties that may be assigned by the Director Attend to calls from on-site project foreman and verify order details Prepare and follow up quotations, invoices, updating credit balances and agreements Provide secretarial support and co-ordinate office needs and attend to administrative and documentation requirements Arranging interviews and appointments for director Any other duties that may be assigned by the Director



Anugerah Abadi Multi Usaha

• HRD/GA Admin

  • Aug 2011 - Nov 2012

  Handling general affair and office management task.Maintain employee’s work performance (BPJS, Contract, Annual leave, etc.).Calculate employee’s salary, Payroll; distribute paycheck, keep and record related files.Provide the daily administration for the office (drafting letters, ordering office supplies).Organize HR & Legal related files.Maintain company’s legal documents (AKTA, SIUP, TDP, etc.).Deal with all internal services, including utilities, supplies, repairs, and security.

• Receptionis

  • Feb 2011 - Aug 2011

  Welcoming walk-in visitorHandling and/or directing visitor based on their needsHandling incoming and/or outgoing mailsExplaining, presenting and escorting prospective client who is interested in company servicesSupervising and maintaining cleanness, tidiness, and necessity of officeBuilding and maintaining good and warmth relationship between company and customers;



PT. Gramedia Asri Media (Kompas Gramedia Group)

• Retail
• 700 & Above Employee

• Customer Service Officer

  • Jun 2009 - Nov 2010

  Perform basic Customer Service tasks Handles inbound and outbound customer service calls and face to face. Resolves customer concerns completely and accurately using available tools Acts as an ambassador of the store Involve in marketing activity including but not limited to announcing a new and best-selling product, participate in the in-store event and etc Maintain and report regarding store condition and provide necessary feedback Perform basic Customer Service tasks Handles inbound and outbound customer service calls and face to face. Resolves customer concerns completely and accurately using available tools Acts as an ambassador of the store Involve in marketing activity including but not limited to announcing a new and best-selling product, participate in the in-store event and etc Maintain and report regarding store condition and provide necessary feedback