Experience

Shisheo

• United Arab Emirates
• Advertising Services
• 1 - 100 Employee

• General Manager

  • Dec 2020 - Present

  ▪ Successfully planned, built and launched a restaurant in 2 months▪ Established and implemented policies & procedures, goals, objectives and technical standards ▪ Designed and implemented a strategy for the business▪ Set up and managed business financial performance, increasing profit by 49% in one year▪ Implemented additional revenue channels▪ Created, managed and executed marketing strategy▪ Recruited, trained new and existing employees; implemented employee satisfaction and retention program▪ Responsible for maintaining, creating and changing deliverables such as menus, products, and services▪ Directed and coordinated activities of business operations, concerned with production, pricing, sales and strategy



Accuro – Specialist Support Services

• United Arab Emirates
• Food and Beverage Manufacturing
• 300 - 400 Employee

• Operations Manager

  • Jun 2018 - Jul 2020

  ▪ Built, planned and managed teams of up to 70 employees for a total of 15 locations.▪ Directed and coordinated activities of the departments concerned with production, pricing, sales, distribution of products, staffing, training, finances.▪ Developed and implemented marketing strategies for retail outlets including advertising campaigns and sales promotions.▪ Planned store layouts, display designs, menus, uniforms for new and existing locations.▪ Organizing events for up to 1 000 people.▪ Monitored and controlled budgets, sales and food production.▪ Constantly worked on service and menu improvements.▪ Personally worked with suppliers, negotiating best deals and products.▪ Developed employee reward system managing quality and quantity of employees’ productivity.



Rahat Palace Hotel

• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Dec 2016 - May 2017

  • Developed and maintained client database.• Ensured customer service satisfaction and managed clients relationships.• Prepared and implemented sales action plan.• Negotiated contracts with prospective clients.• Collaborated with internal departments to facilitate clients’ need fulfillment. • Developed and maintained client database.• Ensured customer service satisfaction and managed clients relationships.• Prepared and implemented sales action plan.• Negotiated contracts with prospective clients.• Collaborated with internal departments to facilitate clients’ need fulfillment.



Compass Group

• Investment Management
• 1 - 100 Employee

• Assistant F&B Manager

  • Jul 2013 - Dec 2016

  • Operated mainly in Tengizchevroil Headquarters and American Village for Chevron Executive Staff.• Organized functions for the groups of 10 – 300 people.• Relaunched 90 seats restaurant in the American Village from start to finish. • Introduced new menu with the chef every season.• Produced catering menu.• Responsible for new menu designs and marketing collateral.• Responsible for service personnel training.• Responsible for food costing and weekly & monthly reports.• Managed the restaurant to exceed standards in food quality, presentation,safety and cleanliness.• Performed general office duties and administrative tasks.• Assisted in any areas of the department when staffing constraints required. • Constantly looked for opportunities to improve different aspects of workprocess and exceed customers’ expectations.



IHTTI School of Hotel Management

• Switzerland
• Hospitality
• 1 - 100 Employee

• Trainee Supervisor

  • Aug 2011 - Feb 2012

  ▪ Supervised and trained 1st year students during their practical lessons in a restaurant▪ Ensured positive guest service in all areas▪ Enforced sanitary practices for food handling and general cleanlinessof kitchen and dining areas▪ Trained students by motivating, providing ongoing feedback, establishing performance expectations and by conducting performance reviews▪ Performed general duties in all the outlets of the establishment: cafeteria, bar and coffee shop▪ Organized events and charity auctions