Aya F.
Senior QA & Implementation Manager at Bold Metrics Inc.- Claim this Profile
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Bio
Fan Bi
Aya Ford was a pivotal part of Blank Label's business growth. Owning all customer service programs, for over 15,000 customers, she not only directly responded to and solved customer service issues, but in addition, built out best practices, created training manuals, and trained and managed new customer service specialists. She sets a high standard for customer response time, net-promoter-score, and overall customer loyalty.
Danny Wong
With persistence and dedication to excellence, Aya grew our customer service program to efficiently and effectively deliver happiness to thousands of clients around the globe. Throughout the years we've worked together, she has made a remarkable impact on our business. I feel privileged to have worked with her.
Fan Bi
Aya Ford was a pivotal part of Blank Label's business growth. Owning all customer service programs, for over 15,000 customers, she not only directly responded to and solved customer service issues, but in addition, built out best practices, created training manuals, and trained and managed new customer service specialists. She sets a high standard for customer response time, net-promoter-score, and overall customer loyalty.
Danny Wong
With persistence and dedication to excellence, Aya grew our customer service program to efficiently and effectively deliver happiness to thousands of clients around the globe. Throughout the years we've worked together, she has made a remarkable impact on our business. I feel privileged to have worked with her.
Fan Bi
Aya Ford was a pivotal part of Blank Label's business growth. Owning all customer service programs, for over 15,000 customers, she not only directly responded to and solved customer service issues, but in addition, built out best practices, created training manuals, and trained and managed new customer service specialists. She sets a high standard for customer response time, net-promoter-score, and overall customer loyalty.
Danny Wong
With persistence and dedication to excellence, Aya grew our customer service program to efficiently and effectively deliver happiness to thousands of clients around the globe. Throughout the years we've worked together, she has made a remarkable impact on our business. I feel privileged to have worked with her.
Fan Bi
Aya Ford was a pivotal part of Blank Label's business growth. Owning all customer service programs, for over 15,000 customers, she not only directly responded to and solved customer service issues, but in addition, built out best practices, created training manuals, and trained and managed new customer service specialists. She sets a high standard for customer response time, net-promoter-score, and overall customer loyalty.
Danny Wong
With persistence and dedication to excellence, Aya grew our customer service program to efficiently and effectively deliver happiness to thousands of clients around the globe. Throughout the years we've worked together, she has made a remarkable impact on our business. I feel privileged to have worked with her.
Experience
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Bold Metrics Inc.
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United States
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Software Development
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1 - 100 Employee
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Senior QA & Implementation Manager
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Apr 2022 - Present
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Technical Project Lead
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Aug 2019 - Apr 2022
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TaxJar | A Stripe company
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United States
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Software Development
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1 - 100 Employee
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AutoFile Team
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Mar 2017 - Jul 2019
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Bold Metrics Inc.
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United States
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Software Development
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1 - 100 Employee
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Account Manager
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Jun 2014 - Mar 2017
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Blank Label
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Retail Apparel and Fashion
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1 - 100 Employee
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Customer Champion
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Apr 2011 - Mar 2014
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Community
