Experience

Interface FZE

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Technical Support Engineer

  • Sep 2019 - Present

  • Oversaw as primary point of contact for technical support issues for 3 companies in the group. • Administered and maintain a 10+ mixed servers environment (Windows/Linux) in house and cloud base VPS, ensuring 99.9% or better uptime. Evaluate, monitor and enhance IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality and system integrity. • Troubleshooting end users complaints Investigate and respond to support requests via email, phone and remote control software Enhance support processes and procedures, resulting in a 94% end-user satisfaction rate • Install, configure and manage laptops, phones, printers and other devices for 300+ employees with good IT Asset Inventory administration • Configure figure print and access cards for 300+ user with apply company polices to reduce the time for HR deartment • Collaborate with vendors to locate replacement components and solve advanced problems on time, Result achieved 99% • Weekly reporting of operational Using Microsoft Excel with ready for ad hoc tasks aligned with business objectives • One of my best achievements is that I was part of two engineers who prepared the technical for a new call center site in Sudan, part of an international company, managing technology and its continuous daily tasks and achieving (SLA) for more than two years without interruption, coinciding with the first wave of Covid 19 and so far



Ministry of Health Jabra Hospital

• IT Technical Support Engineer

  • Nov 2018 - Present

  • Performed network, software and hardware troubleshooting to ensure all systems and 30+ workstations were operating optimally. • Established active directory from the scratch manage all aspects of it such as creating and managing end-user accounts , group policy for 200+ users • Administer of Hospital Information System that have 20 request every day • Performed network, software and hardware troubleshooting to ensure all systems and 30+ workstations were operating optimally. • Established active directory from the scratch manage all aspects of it such as creating and managing end-user accounts , group policy for 200+ users • Administer of Hospital Information System that have 20 request every day



KUSHITE INTEGRATED CO.

• Sudan
• IT Services and IT Consulting
• 1 - 100 Employee

• E-PASSPORT SYSTEM ---Site Engineer

  • Feb 2017 - Feb 2018

  • Technical support. • Network administrator. • E PASSPORT system site admin. • Technical support. • Network administrator. • E PASSPORT system site admin.



Sudan University of Science and Technology (SUST)

• Sudan
• Higher Education
• 500 - 600 Employee

• Network Administrator

  • Feb 2015 - Feb 2015

  manage the network maintenance if any problem crate new sub network if need design and analysis and configuration manage the network maintenance if any problem crate new sub network if need design and analysis and configuration