Service Advisor

• Jun 2022 - Present

A Service Advisor, or Automotive Service Advisor, is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services and contacting customers to update them about their vehicle’s repair status. A Service Advisor, or Automotive Service Advisor, is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services and contacting customers to update them about their vehicle’s repair status.

Business Developer

• Aug 2021 - Aug 2022

Call Center Agent & Customer Service

• Mar 2017 - Feb 2019

• Answer incoming calls and respond to customer’s emails • Management and resolve customer complaints • Identify and escalate issues to supervisors • Provide product and service information to customers • Research required information using available resources • Research, identify and resolve customer complaints using applicable software • Process orders, forms, and application • Route calls to appropriate resources • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Arranging flights, insurance, and accommodation • Using a booking system to secure holidays • Collecting and processing payments • Keeping clients up to date with any changes Show less