Experience

GEM

• Egypt
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Administrative Assistant

  • Jul 2021 - Present

  - Dealing with correspondence and phone calls. - Reminding the CEO of important tasks and deadlines. - Managing diaries and organizing meetings and appointments. - Writing letters,filling,and photocopying all office documentation. - Typing,compiling, and preparing reports,presentations, and correspondence. - Managing databases and filling system. - Updating and maintaining office policies and procedures. - Implementing and maintaining procedures,administrative system job requirements. - Providing general support to visitors act as the point of contact for internal and external clients - Recruiting and hiring new employees. - Scheduling job interviews and contract candidates as needed. - Updating internal databases with new hire information - Organizing and maintaining personnel records. - Planning and developing new recruitment strategies oversee staff benefits ,and more - Preparing HR documents such as employment contract and new hire guides. - Follow up on field force logging on CRM - Sampling of users acting on CRM - Communication with all FF for any CRM related issues - Periodical extraction of CRM reports - updating import data for CRM Database. - Training new employees to use crm . Show less



PP for Real Estate

• Cairo, Egypt

• Administrative Assistant

  • Jul 2019 - Sep 2020

  - Responsible for organizing appointments and meeting. - Responsible for reservations customer at office . - Send and receive emails - Receiving visitors ,managing contacts and correspondence internally between departments and with external stakeholders. - Responsible for organizing appointments and meeting. - Responsible for reservations customer at office . - Send and receive emails - Receiving visitors ,managing contacts and correspondence internally between departments and with external stakeholders.



Smart Mart

• Kuwait
• IT Services and IT Consulting
• 1 - 100 Employee

• Back Office

  • Oct 2018 - Jul 2019

  - Responsible for following up with customers about their orders. - Receiving customers issue and handling it. - Making sure that customer got their orders. - Responsible for following up with customers about their orders. - Receiving customers issue and handling it. - Making sure that customer got their orders.



Raya CX

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Act as Teamleader

  • May 2018 - Oct 2018

  - Responsible for the training and leading of a group of 15 agents.- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill check.- Insuring that quality standards are maintained and troubleshooting any problems that may arrive while also making sure that the agents adhere to company policies.- Provide group and individual coaching and training on a regular basis to insure that all agents are up to date with the latest standards and policies. Show less

• Customer Service Representative

  • Feb 2015 - May 2018

  - Open and maintain customer accounts by recording account information.- Handle complaints, provide appropriate solutions and alternatives within the time limits.- Follow up to ensure resolution. - Place or cancel orders.- Inform customer of deals and promotions.- Manage large amounts of incoming calls.



Etisal

• Egypt
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Representative at Etisalat Misr

  • Mar 2014 - Jun 2014

  - Open and maintain customer accounts by recording account information. - Handle complaints, provide appropriate solutions and alternatives within the time limits. - Follow up to ensure resolution. - Open and maintain customer accounts by recording account information. - Handle complaints, provide appropriate solutions and alternatives within the time limits. - Follow up to ensure resolution.