Aya Muhammed
Quality Assurance Specialist at Proper Business Solutions- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Qesm El Nozha, Cairo, Egypt, EG
Languages
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English Native or bilingual proficiency
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French Limited working proficiency
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Arabic Native or bilingual proficiency
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Experience
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Proper Business Solutions
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Egypt
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Outsourcing/Offshoring
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300 - 400 Employee
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Quality Assurance Specialist
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Feb 2022 - Present
-Monitoring, evaluating and auditing a sampling of inbound/outbound contacts.-Participating in calibration sessions/call listening sessions.-Participating in internal quality audits to determine process control and efficiencies.- Maintaining strong program knowledge base; understanding client products and program strategies.- Supporting management focus on review of key drivers, metrics and operational processes.
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Telemarketing Representative
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Jul 2021 - Jul 2022
-Made calls with various homeowners all over the USA.-Keeping calls up to high-quality standards.- Earning the trust of the homeowners by building rapport within a limited duration of time.
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Education
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2019 - 2023
Ain Shams University
Bachelor's degree, tour guidance-french section -
AUC - School of Continuing Education
English Language and Literature/Letters -
British counsil
English Language and Literature/Letters
Community
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