Experience

Incision

• Netherlands
• Hospitals and Health Care
• 1 - 100 Employee

• Operations Specialist

  • Sep 2023 - Present



Freelance

• Masqaţ, Oman

• Data Entry Specialist

  • Mar 2023 - Jun 2023

  - Entering customer and account data from source documents within time limits. Compiling, veritying accuracy and sorting information to prepare source data for computer entry. RevIewing data for deticiencies or errors, correcting any incompatibilities and checking output. - Entering customer and account data from source documents within time limits. Compiling, veritying accuracy and sorting information to prepare source data for computer entry. RevIewing data for deticiencies or errors, correcting any incompatibilities and checking output.



geidea

• Saudi Arabia
• Financial Services
• 700 & Above Employee

• ECR- Support Specialist/ Enablement (Activation)

  • Nov 2022 - Dec 2022

  -Managed the whole onboarding process, ensuring that all pre- employment processes and forms were completed accurately. • Interacted with new staff and worked closely with Recruiting Managers. • Provided beneficial advice and support to new employees, answered questions, and resolved any problematic issues. • Collaborated with colleagues on the improvement of hiring procedures. • Maintained and organized documents. • Communicated with jobs candidates, scheduled interviews, and maintained a database with job applicants' documents and records Show less



Zyda

• Egypt
• Internet Marketplace Platforms
• 1 - 100 Employee

• Account Executive

  • Nov 2021 - Oct 2022

  -Solve problems for clients by understanding and exceeding their expectations-Illustrate the value of products and services to create growth opportunities; compile and analyze data to identify trends-Participate in brainstorming, office activities, staff meetings, and client meetings; research and assist with program development for existing clients and new prospects-Perform prospecting activities such as cold calling and networking-Follow up with clients regularly to ensure needs are being met and to identify opportunities-Maintain a database of clients, prospects, partners, and vendors Show less

• Client Support Specialist

  • Jun 2021 - Oct 2021

  -Diagnose, research, troubleshoot and identify solutions to software issues-Ask customers targeted questions to quickly understand the root of the problem-Track computer system issues through to resolution, within agreed time limits-Take clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue-Properly escalate unresolved issues to software developers-Provide prompt and accurate feedback to clients-Refer to internal database or external resources to provide accurate tech solutions-Ensure all issues are properly logged-Prioritize and manage several open issues at one time-Follow up with clients to ensure their systems are fully functional after troubleshooting-Prepare accurate and timely reports-Document technical knowledge in the form of articles and manuals Show less



Etisalat UAE

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Expert Desk Officer ( VIP and Royal Clients )

  • Oct 2020 - Apr 2021



Raya CX

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer service agent/ non-voice team email and chat.

  • Sep 2019 - Sep 2020

  -Responding to customer emails and chats to resolve problems such as billing issue, SIM card activation, Packages for Mobile and Home services and Finance inquires. -Offering advice in a professional and efficient manner -Working in compliance with high customer service standards and company practices Utilizing interpersonal communication skills when engaging with customers Promptly attending to customer requests to exceed KPIs. -Ensuring that customers receive exemplary customer service during all contact points with the company Show less



Tina International Nursery

• Cairo, Egypt

• English teacher at international nursery

  • Apr 2018 - Jun 2019

  - Supervised students' progress in acquiring CCSS skills. - Planned tests and assessment methods for checking students’ CCSS skills. - Combined various English teaching methods and techniques to help students improve their results. - Maintained positive student-teacher relationship and cooperated with parents on a daily basis - Supervised students' progress in acquiring CCSS skills. - Planned tests and assessment methods for checking students’ CCSS skills. - Combined various English teaching methods and techniques to help students improve their results. - Maintained positive student-teacher relationship and cooperated with parents on a daily basis