Experience

Watrex Expo

• Egypt
• Events Services
• 1 - 100 Employee

• Front Office Manager

  • Mar 2023 - Present



Business Solutions Company

• Egypt

• Office Manager

  • Jun 2022 - Present



Aladdin App

• Egypt

• Call Center Manager

  • Sep 2022 - Present



Oteena

• Egypt
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Personal Assistant to CEO

  • May 2016 - Dec 2020

  Provide administrative and required support for the office of the Managing Director. • Prepare invoices, reports, letters and other documents, using word processing or presentation software. • Responsible for all the travel arrangements and manage it effectively. • Filter general information, queries, phone calls and invitations to the CEO. • Prepare correspondence and assist in preparing presentations and spreadsheets. • Greet visitors and determine whether they should be given access to specific individuals. • Following up pending subjects & report the feedback to the CEO. • Completes operational requirements by scheduling and assigning administrative projects. • Organizes and coordinates the oversees special projects. • Attend stuff meeting, take notes of the meeting points and actions should be taken. • Share meeting minutes to all project team members • Issue Contracts, Purchase Orders, Invoices. • Keep the Project Manager and others informed about project status. • Supervising and assigning tasks to the team members to get the job done. • Communicating with the vendors and suppliers oversees. • Defining the work cycle to be followed to get the work done on time. • Maintain records and files per project and for the company. • Arrange all the marketing events inside and outside Egypt (Specially Dubai). • Arrange the goods shipment from/to suppliers & vendors • Finalize all the legal procedures oversees • Communicating with marketing agencies, regarding the marketing activities needed to be done. • Make all the travel arrangements for the project team members. Show less



GearBest

• Consumer Electronics
• 1 - 100 Employee

• Inbound Customer Service Representative

  • Aug 2018 - Jan 2020

  Respond to customer inquiries and requests via email, and chat in Document all inquires, requests, resolutions, and follow-up tasks Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines Display a courteous and empathetic attitude to all customers Perform research to answer customer inquiries and requests Grow existing customer accounts through exceptional customer service and effective sales techniques Meet quantitative performance metrics as outlined Show less



Royal gardens

• Call Center Supervisor

  • Feb 2017 - Nov 2018

  • Manage the performance of the team, developing and coaching team members when they are carrying out their normal duties • Manage the performance of the TEAM by recognising and rewarding the contribution of team members in a timely manner so they are motivated and encouraged towards continual excellent quality customer experience • Deal with under performance cases in a professional, consistent and timely manner, seeking advice as necessary. • Conduct regular 1:1 daily checkpoints and weekly feedback sessions. • Facilitate open discussions with all team members, providing them with feedback on their performance, coaching them on how to improve and agreeing and monitoring development plans. • Manage the workloads of the team, motivating them to ensure that all KPI’s are met. • Manage client relationships where applicable • Management of day to day activities in the call center with your peers and OMD team • Ensure that contracted service levels for the support are consistently delivered across all lines of business. Quality • Monitor and feedback on all transactions (calls;emails;faxes,data entry; case logs) as applicable to current and future business needs • To provide individual coaching & training to team members where appropriate. • To assist with process & product training on the account. • Reach targets in respect of quality • Foster a culture of continuous improvement in the account and overall operation. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support and customer services

  • Jun 2014 - May 2016

  • Handle incoming calling, fulfilling requests and requirements while working to company requirements and performance targets. • order supplies & reset password for agents in store . • cancel transaction or process refund . • solve any technical issue related to system . • Helping customers to send transaction online. • Dealing with banks in case customers didn't get refund back . • make changes on transaction • Handle incoming calling, fulfilling requests and requirements while working to company requirements and performance targets. • order supplies & reset password for agents in store . • cancel transaction or process refund . • solve any technical issue related to system . • Helping customers to send transaction online. • Dealing with banks in case customers didn't get refund back . • make changes on transaction



Oteena

• Egypt
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Purchasing

  • Jan 2013 - Jun 2014

  • order supplies . • make price list for products . • making survey for all new products & higher sold items . • get new supplier to deal with them . • make sure that order deliver to the customers & payment methods . • order supplies . • make price list for products . • making survey for all new products & higher sold items . • get new supplier to deal with them . • make sure that order deliver to the customers & payment methods .



British Council

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Administrative Assistant

  • Jan 2011 - Jul 2013

  • make sure that all candidates attend their exams with their statements . • make sure that all candidates follow British council procedures . • solve any issue related to exams . • reporting to manager for any up normal cases . • make sure that school put signs for safe & security before any exams . • count all papers & send it to DHL • make sure that all candidates attend their exams with their statements . • make sure that all candidates follow British council procedures . • solve any issue related to exams . • reporting to manager for any up normal cases . • make sure that school put signs for safe & security before any exams . • count all papers & send it to DHL