Community Manager

• Jul 2022 - Present

-Build, grow, and engage with a company's online community or customer base. -Develop and execute a community management strategy aligned with the company's goals and values. -Create and curate content, foster relationships with community members, respond to comments and questions, and moderate inappropriate behaviour or content. -Collaborate with other teams, monitor metrics, and stay up-to-date with industry trends and best practices. -Build, grow, and engage with a company's online community or customer base. -Develop and execute a community management strategy aligned with the company's goals and values. -Create and curate content, foster relationships with community members, respond to comments and questions, and moderate inappropriate behaviour or content. -Collaborate with other teams, monitor metrics, and stay up-to-date with industry trends and best practices.

president of student union

• Oct 2020 - May 2022

- Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options.- Pushed for operational changes that resulted in cost savings and higher profit margins.- Increased customer satisfaction by solving various issues during covid period.- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties including shareholders and CEO's.- Increased school registrations by over 23% with improved promotional approaches, outreach strategies, safety measure and parent engagement plans. Show less

Assistant Professor of Finance

• Oct 2019 - May 2021

Customer Service Representative

• Jun 2021 - Sep 2021

- Explained payment options and referred customers to the billing department for payment or additional billing questions. -Followed company policies and scripts to ensure that call time and quality standards were met on a consistent basis. - Dealt with customer complaints as well as urgent requests and needs. - Explained payment options and referred customers to the billing department for payment or additional billing questions. -Followed company policies and scripts to ensure that call time and quality standards were met on a consistent basis. - Dealt with customer complaints as well as urgent requests and needs.

Teacher Assistant

• May 2020 - Jul 2020

Accounting Internship

• Jul 2019 - Sep 2019

- Assisted with the creation of journal entries and account reconciliations as part of the monthly closing activities. - Followed confidentiality rules in all aspects of my job to ensure data integrity and comply with regulations. - Used Excel and my mathematical skills to calculate and verify figures in all aspects of accounting systems on a daily basis. - Assisted with the creation of journal entries and account reconciliations as part of the monthly closing activities. - Followed confidentiality rules in all aspects of my job to ensure data integrity and comply with regulations. - Used Excel and my mathematical skills to calculate and verify figures in all aspects of accounting systems on a daily basis.

Sales Internship

• Jun 2017 - Aug 2017