Experience

Superior Services R.S.H., Inc.

• Construction
• 1 - 100 Employee

• Sr IT Specialist

  • Jul 2020 - Present

  Lansing, Michigan, United States



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Service Delivery Manager

  • Dec 2019 - Jul 2020

  Lansing, Michigan, United States End User Services Tower Lead supporting the Jackson service delivery project Leads team of forty associates in the areas of on-site support, software packaging, mobile technology, desktop engineering, software delivery, and audio/visual support



Jackson

• United States
• Advertising Services
• 1 - 100 Employee

• Manager, JTS Client Engineering

  • Feb 2013 - Dec 2019

  Lansing, Michigan Area Led team of more than ten members responsible for desktop / client architecture and client software packaging Designed a world-class virtual desktop infrastructure (VDI) based on VMware Horizon View and VMware vSphere that provides "better than laptop" level performance at an industry low cost for over 4500 associates Migrated 10,000+ desktops from Windows XP to Windows 7 and later to Windows 10 with minimal impact to associates utilizing Microsoft Deployment Toolkit… Show more Led team of more than ten members responsible for desktop / client architecture and client software packaging Designed a world-class virtual desktop infrastructure (VDI) based on VMware Horizon View and VMware vSphere that provides "better than laptop" level performance at an industry low cost for over 4500 associates Migrated 10,000+ desktops from Windows XP to Windows 7 and later to Windows 10 with minimal impact to associates utilizing Microsoft Deployment Toolkit (MDT) Leveraged software packaging tools to migrate the organization from a mix of Microsoft Office 97/2000/2003/2007/2010 to a standardized Microsoft Office 2013 package Delivered an upgrade package from Microsoft Office 2013 to Microsoft Office 2016 within the calendar year of release Migrated the organization from Citrix XenDesktop 5.x/7.x to VMware Horizon View Developed PowerShell scripts that: o Enabled the automated recovery of 3000+ persistent virtual desktops in under four hours between data centers o Provided automated realignment (vMotion) of virtual desktop to host hypervisor relationships for optimal performance o Reconfigured virtual desktops according to specifications in a scalable fashion

• PGDS Virtual Desktop Engineer

  • Apr 2011 - Feb 2013



Independent Bank

• United States
• Banking
• 700 & Above Employee

• Sr System Architect

  • Jan 2009 - Apr 2011

  Led the design, implementation and maintenance of: Citrix XenApp farm serving over 150 applications and published desktops on 50 servers to over 1,000 concurrent users and utilizing technologies including Citrix XenServer, Provisioning Services, Password Manager, User Profile Manager, SmartAuditor, Access Gateway and NetScaler; System Center Operations Manager management group containing multiple management servers and monitoring hundreds of Windows hosts, network devices and… Show more Led the design, implementation and maintenance of: Citrix XenApp farm serving over 150 applications and published desktops on 50 servers to over 1,000 concurrent users and utilizing technologies including Citrix XenServer, Provisioning Services, Password Manager, User Profile Manager, SmartAuditor, Access Gateway and NetScaler; System Center Operations Manager management group containing multiple management servers and monitoring hundreds of Windows hosts, network devices and appliances; System Center Configuration Manager site containing several site servers and serving patch management, operating system deployment, software distribution and asset inventory services to over 1,750 clients. Founding member of the IT Technology Adoption Program committee.

• System Analyst

  • Mar 2006 - Jan 2009

  Responsibilities included the support and maintenance of several line of business financial services applications; design, implementation and maintenance of a Citrix Presentation Server 4 farm, including a phased migration from a legacy Metaframe XPe farm; support and maintenance of an Active Directory forest and associated infrastructure; and bare metal operating system deployment using Altiris Deployment Solution.



Axilar Communications LLC

• United States
• Telecommunications

• Manager Information Systems

  • Nov 2000 - Aug 2002

  Founded a dial-up Internet Services Provider providing Internet access and email to over 1,500 clients across the lower peninsula of the state of Michigan. Responsible for a staff of five individuals.



Triton Technologies, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Manager Information Systems

  • Apr 1998 - Nov 2000

  System administrator for a dial-up Internet Service Provider serving Internet access, USENET access, email and web hosting to over 20,000 customers in the state of Michigan. Responsibilities included the configuration, management and monitoring of Cisco routers, switches and RAS appliances; Ascend MAX and TNT RAS appliances; and Linux (qmail, sendmail, RADIUS) and Windows (IIS) servers.