Senior Program Manager

• Mar 2022 - Present

Program Manager

• Jul 2020 - Mar 2022

Associate Program Manager

• May 2019 - Jul 2020

Responsible for organization:- Planning, organizing, reporting, and continuously improving Airship product development work and processes.- Define WBS: Milestones, iterations, and timeline- Maintain backlog: current work and escalations- Set team week goals- Identify and remove schedule blockers- Identify dependencies- Planning for documentation and QA before releases- Risk management and mitigation- Project status communications within company- Schedule enforcement and communication- Team spirit, performance and health communication- Document changes to the plan, scope, and impact- Confluence/Jira updates: timeline, sources, documentation Agile processes: - Define and improve Agile process utilization across Engineering teams.- Ceremonies- Project retrospective Show less

Technical Support Engineer

• Jan 2019 - May 2019

Founded in 2009 as a pioneer in push notifications, Airship (formerly Urban Airship) now gives brands the user-level data, engagement channels, AI orchestration and services they need to deliver push notifications, emails, SMS, in-app messages, mobile wallet passes and more to exactly the right person in exactly the right moment — building trust, boosting engagement, driving action and growing value.In January 2019, Airship acquired Accengage, continental Europe’s largest provider of mobile CRM and push notifications, to form the world’s largest digital customer engagement company. Customer relationship:> InteractION with sales teams and clients for the implementation of projects.> Training and support customers the use of our solution and Mobile engagement.> CoordinatION interactions between suppliers, technical teams of customers, and our technical teams.> Management Push Notifications and In-App Messages campaignsTechnical Relationship :> Customer support management (France and International customers). All types of business sector.> Coordination between technical teams and service providers / customers> Coordination of marketing projects with mobiles developers> Technical projects integration piloting> Customer relationship management with support for the integration of our SDK and the configuration of campaigns via the interface.> Support for functional integration tests of our SDKInternal:> Participation in the migration of all customers on Big Data> Establishment of database purges> Participation in process improvement and the implementation of new internal and external communication tools.> Participation in the improvement of functional tools related to the cluster. Show less

Technical & Support Project Manager

• Feb 2017 - Jan 2019

Accengage was launched by digital CRM serial entrepreneurs, whose ambition was to leverage their 10+ years of expertise to create the leading mobile engagement solution for mobile devices Available as a SaaS solution, Accengage enables CRM and Marketing managers to accelerate the engagement of their app users and website visitors by empowering them with all the necessary features to send targeted, personalized and automated Push Notifications to their customers on desktops, mobiles, tablets and smartwatches. Customer relationship: > InteractION with sales teams and clients for the implementation of projects. > Training and support customers the use of our solution and Mobile engagement. > CoordinatION interactions between suppliers, technical teams of customers, and our technical teams. > Management Push Notifications and In-App Messages campaigns Technical Relationship : > Customer support management (France and International customers). All types of business sector. > Coordination between technical teams and service providers / customers > Coordination of marketing projects with mobiles developers > Technical projects integration piloting > Customer relationship management with support for the integration of our SDK and the configuration of campaigns via the interface. > Support for functional integration tests of our SDK Internal: > Participation in the migration of all customers on Big Data > Establishment of database purges > Participation in process improvement and the implementation of new internal and external communication tools. > Participation in the improvement of functional tools related to the cluster. - Our Customers: Zalando, Privalia, Next Interactive, Le Monde, KLM , Rocket Internet, Capcom, Orange, BNP Paribas, Group Pages Jaunes, Betclic, Nouvel Obs, NRJ, M6, Monoprix, La Redoute, Showroomprivé, Brandalley, Nestlé, Danone, Grupo Godo, ... Show less

Cultural travel

• Nov 2015 - Sep 2016

To complete my professional training and to perfect my English language skills, I chose to discover the world at the end of my studies. During this year, several missions were presented to me. They help me to capitalize profitable and necessary skills to carry out my professional project. > Multi-cultural knowledge (Asia, Americas and Europe) in various fields > Proficiency in English > Management of a delegation and responsibilities > Capacity of autonomy > Better oral communication > Ability to adapt and organize in various risky situations > Management of a budget and a program > Boldness and dynamism It was an importante transition between my student life and my professional life. that represents a real professional wealth by the capacities that I acquired throughout this year. Travel book: http://sanslombredunefrontiere.blogspot.com Fan page: Sans l’ombre d’une frontière Show less

Sales consultant

• Sep 2015 - Oct 2015

> Department store in Paris (Printemps) > Private shop in Paris > Department store in Paris (Printemps) > Private shop in Paris

Marketing and communication manager

• Apr 2013 - Jul 2015

VDI Conseil is an IT services company who works BtoB or BtoC. Marketing and communication : > Events > Newsletters > Ad campaign > Communication media Operational management : > Customer relationship > Logistic supervision > Human resources > Accounting VDI Conseil is an IT services company who works BtoB or BtoC. Marketing and communication : > Events > Newsletters > Ad campaign > Communication media Operational management : > Customer relationship > Logistic supervision > Human resources > Accounting

Intership assistant manager

• Dec 2011 - Jan 2012

SO-SMALL is a private sales website for kids. Marketing and communication : > On and Off-line PR > Partnership with influent kids blogs > Google and Facebook ad campaign > Newsletters weekly > Product description Operational management : > Customer relationship > Logistics supervision (receipt and shipment items) SO-SMALL is a private sales website for kids. Marketing and communication : > On and Off-line PR > Partnership with influent kids blogs > Google and Facebook ad campaign > Newsletters weekly > Product description Operational management : > Customer relationship > Logistics supervision (receipt and shipment items)

Assistant internal communication manager

• Jul 2011 - Aug 2011

PMU industry is a french company whose activities are the design, promotion, marketing and processing of bet on horse races. > Intranet site > Update of internal communication media > Newspaper monthly (model, writing, verification and validation) > Internal events PMU industry is a french company whose activities are the design, promotion, marketing and processing of bet on horse races. > Intranet site > Update of internal communication media > Newspaper monthly (model, writing, verification and validation) > Internal events

Internship assistant product manager

• Jun 2011 - Jul 2011

H agency or "Les Gaulois" after merging in 2013, is a french communication agency with an international customer portofolio. > Communication project for Niveo (Loréal), Équidia (TV Channel) and Acadomia (tutoring). > Customer relationship > Ad campaign (TV, Press, Radio and web) H agency or "Les Gaulois" after merging in 2013, is a french communication agency with an international customer portofolio. > Communication project for Niveo (Loréal), Équidia (TV Channel) and Acadomia (tutoring). > Customer relationship > Ad campaign (TV, Press, Radio and web)

Internship assistant product manager

• Feb 2011 - Mar 2011

Remics and Cie is an advertising company who works for a private TV Channels in France. > Sales communication solutions > Sales Ad space > Customer relationship > Partnership with charities for free placement > Management Ad planning Remics and Cie is an advertising company who works for a private TV Channels in France. > Sales communication solutions > Sales Ad space > Customer relationship > Partnership with charities for free placement > Management Ad planning