Experience

DEPONA AB

• Sweden
• Information Services
• 1 - 100 Employee

• Information Technology Desktop Support

  • Sep 2019 - Present



Releasy Customer Management

• Sweden
• Telecommunications
• 300 - 400 Employee

• Customer Service Representative

  • Oct 2018 - Jan 2019

  Customer service representative- Answering incoming questions through support chat and email. Customer service representative- Answering incoming questions through support chat and email.



Arctic Paper Grycksbo

• Paper and Forest Product Manufacturing
• 1 - 100 Employee

• Process Operator

  • May 2018 - Aug 2018

  Holiday substitute during summer at Arctic Paper in Falun(Grycksbo) as process operator working with creating paper for customers. Holiday substitute during summer at Arctic Paper in Falun(Grycksbo) as process operator working with creating paper for customers.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Service Desk Representative

  • Nov 2016 - Nov 2017

  Service Desk Account Specialist for assigned Contract, taking inbound and outbound calls and emails for Sweden and UK. Troubleshoot with customers to try to solve technical problems, Co-ordinate with service providers, Third Party Service Providers and redirect Escalations. Validate Customer Details and work towards efficiency and customer satisfaction. Service Desk Account Specialist for assigned Contract, taking inbound and outbound calls and emails for Sweden and UK. Troubleshoot with customers to try to solve technical problems, Co-ordinate with service providers, Third Party Service Providers and redirect Escalations. Validate Customer Details and work towards efficiency and customer satisfaction.



Manpower Sverige

• Warehouse Worker

  • Mar 2016 - Apr 2016

  - Receiving books from different bookstores around Sweden, and pile them up in the Warehouse.- Checking if the books are saleable by looking for defects. And remove them from the other books if they are.- Packing books that are going out to a certain bookstore. - Receiving books from different bookstores around Sweden, and pile them up in the Warehouse.- Checking if the books are saleable by looking for defects. And remove them from the other books if they are.- Packing books that are going out to a certain bookstore.



SSAB EMEA

• Process Operator

  • Apr 2015 - Aug 2015

  - Making sure the customer gets the right amount of sheet.- Call the crane operator once a truck with new steel rolls approached the warehouse.- Keeping track of the rolls in the warehouse, so the crane doesn't pick up the wrong one or gets stuck during a lift. - Making sure the customer gets the right amount of sheet.- Call the crane operator once a truck with new steel rolls approached the warehouse.- Keeping track of the rolls in the warehouse, so the crane doesn't pick up the wrong one or gets stuck during a lift.