Experience

Volkswagen Group Saudi Arabia

• Saudi Arabia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Porsche After Sales Director

  • Aug 2015 - Present

  •Introduce and enhance the usage of KPI’s to monitor, steer and develop After Sales business.•Provide consultancy to dealers on methods to accomplish targets.•Develop and monitor implementation of strategic After Sales projects.•Manage the planning, budgeting and achievement of targets and objectives pertaining to Parts, TEQUIPMENT and PDDS in the market. Oversee dealers pricing of Parts, TEQUIPMENT and PDDS.•Ensure certification and compliance of Porsche dealers within the Saudi market.•Ensure importers’ compliance with warranty policy and procedures, operating service standards and related requirements.•Responsible for all issues pertaining to product quality, reliability and serviceability.•Manage technical recall and initiate service activities within the Saudi market. •Responsible for the review, evaluation and approval of goodwill claims made after the warranty period.•Initiate and monitor marketing activities for PDDS, TEQ and After Sales within Saudi Arabia.•Implementation of the Porsche certification process and learning path fulfilment for all Technicians and Service advisors.•Develop and maintain relationships with suppliers.•Manage and supervise the work of departmental employees and facilitate their career progression within the Porsche network in the Saudi market.



Porsche Middle East and Africa FZE

• United Arab Emirates
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Regional After Sales Manager

  • Apr 2014 - Jul 2015

  •After Sales steering through regular visits to the Dealerships, provide consultancy to Dealers on Porsche business practices and monitor service quality and customer satisfaction as per Porsche standards. •Responsible for 11 countries in GCC and Africa. •Analysis of dealer retail business i.e. parts sales, labor sales, parts stock etc. •Initial start-up and co-ordination of new markets. Assist markets with capacity planning, recruitment and assessing training needs. •Responsible for the Lightweight body repair program for PME region (assessing and certifying the bodyshops within the PME region).• Support dealers with importer purchase target setting.•Monitor, analyse and steer dealer warranty KPI’s.•Monitor customer satisfaction KPIs for the dealers and implement plans for improvement. Provide support and expertise in handling customer complaints.•Assist and steer the markets with DMS capabilities and reporting.•Monitoring dealer Campaign achievement



VW KSA

• Area After Sales Manager

  • Apr 2013 - Mar 2014

  Played a key role in approving and establishing new dealers in the Saudi market in terms of after sales and in compliance with the manufacturer standards. Finalized and approved sites, layouts and corporate architecture for upcoming new dealers.Established strategic partnerships with oil manufactures, tools and equipment suppliers and assisted new dealers with setting up workshops. Played a key role in approving and establishing new dealers in the Saudi market in terms of after sales and in compliance with the manufacturer standards. Finalized and approved sites, layouts and corporate architecture for upcoming new dealers.Established strategic partnerships with oil manufactures, tools and equipment suppliers and assisted new dealers with setting up workshops.



Nuqul Automotive

• Jordan
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Manager

  • Jan 2012 - Mar 2013

  Developing brand strategy in order to have better customer retentione and to gaine customer loyalty, main time sustain high growth, reduce coasts ,overheads. In the other hand improving and sustaining high quality repairs.Preparing business plan,sales and marketing strategy for the after sales.Generate revenue and profitability reports/analyses for management.Determine volume forecasts for budget planningImplementing new service campaigns in order to widen our customer database and improve sales in low seasons.Impleminting new policies and restructuring the service department for department after conducting cost vs. benefit analysisSetup customer relation management department in house, conducting our own customer satisfaction survayes, along with a new booking system.Creating new smart incentive system for the after sales staff, enables analysis for individual and team efficiency calculations.Coashing and instructing the team towards team work and spreding enthusesm spirit.

• Body shop Manager

  • Dec 2009 - Mar 2013

  Restructuring and expanding Nuqul Automotive’s body shop (provide body repair for Lamborghini, Porsche, Audi, VW, Skoda and VW Commercial).Preparing yearly business plan for the body shop and PDI departmentImplement standard times for body repair to enable analysis for individual and team efficiency calculations.Procure the most efficient machinery tools and equipment for the departmentafter conducting cost vs. benefit analysis.Generate revenue and profitability reports/analyses for management.Determine volume forecasts for budget planning.Launching Markiting campaigns for the new state of art facility.Sustain high growth, reduce coasts ,overheads. Implementing quality system to sustaining high quality repairs.Placing contracts with many insurance companies, offering attractive insurance contracts for the body shop and new car sales customers.Setup customer relation management department dedicated for the body shop, and conducting our own customer satisfaction surveys.Creating new smart incentive system for the after sales staff, enables analysis for individual and team efficiency calculations.Coaching and instructing the team towards team work and spreding enthusesm spirit.

• Porsche, Lamborghini, Bently Senior Service Advisor

  • Dec 2005 - Dec 2009

  Responsible for workshop loading.Responsible for the CRM system.Followed up customer complaints.Having an excellent customer retention and high score in CSS reports.Arranged with Sales and Aftersales departments for service campaign promotions.Organised and established new service campaign promotions.Successfully booked and completed recall campaign at 100% rates from 2008-2009.Awarded number one in service excellence for the region.



CIC

• Service Manager Ford/ Suzuki

  • Mar 2003 - Dec 2005

  Watch over the service procedures at two different service Supervise over than 70 employees at the Service Departments.Make an overall strategy for the Service Departments.Reaching the highest levels of customer satisfaction.Training the staff and keeping them updated.To be online with the manufacture company in all aspects.Full responsibilities over the employees' issues; such as, recruitment, motivating, establishing various incentive schemes…etc.Focusing on improving the income and decreasing the expenses of the Servicedepartments, with maintaining the highest standards.



Fast Automotive S.r.l.

• Automotive
• 1 - 100 Employee

• Work shop manager

  • Jun 1999 - Mar 2003

  Fast Automotive was a leading automotive limo manufacture, and a state of art collision repair Center in the middel east (1984-2005).Started as a service advisor after that I have been promoted to a work shop manager, responsible for a team of 40 (Denters, painters and fitters, mechanics, upholstery technicians). Fast Automotive was a leading automotive limo manufacture, and a state of art collision repair Center in the middel east (1984-2005).Started as a service advisor after that I have been promoted to a work shop manager, responsible for a team of 40 (Denters, painters and fitters, mechanics, upholstery technicians).