Reconciliation Analyst

• Aug 2021 - Present

• Comparing and analyzing data from banking systems and telecommunication network statements and reconcile on daily basis• Reporting outstanding transactions on the various accounts to the relevant branches • Preparing monthly proofs for audit purposes• Daily confirmation of cheques and posting of accompanying transactions

Client Services Representative

• May 2020 - Aug 2021

• Prepared and compiled new customer account applications and information to open accounts. • Attended to customers’ queries, investigated and amended errors, printed of statements and followed up on customers. • Assisted in operational duties such as calling over previous days' transactions, sending daily reports, etc.• Sold electronic cash of various telecoms and Xpress Cash of Ecobank on a daily basis.• Assisted loan clients understand the terms and conditions on loan repayment, defaulting and the various implications before loans are disbursed.• Disbursed of loans to clients. Show less

Loan Officer

• Nov 2019 - May 2020

Client Services Representative

• Feb 2017 - May 2019

• Advised customers on the best investment options. • Assisted in operational duties such as calling over previous days' transactions, sending daily reports, etc. • Attended bi-monthly Livelihood Empowerment Against Poverty (L.E.A.P) to make payments to suburbs of Ga- South Municipality • Processed of remittances with compliance to industry standards and submitting regular reports on remittances made at the branch • Issued of E-zwich Cards to customers, making E-zwich payments and reconciling E-zwich Account on daily basis. • Assisted in loan application and processing for clients, monitor repayment of these loans and follow up on arrears. Show less

Mobile App Champion

• Dec 2016 - 2017

Main responsibilities were to promote the use of the Mobile App to customers, advising customers on the benefits of the user of the Mobile App and assist them on- board the application. Main responsibilities were to promote the use of the Mobile App to customers, advising customers on the benefits of the user of the Mobile App and assist them on- board the application.

Customer Service Representative ( National Service)

• Aug 2015 - Aug 2016

 Selling of bank products and services by interviewing customers to obtain information and explain available financial services such as savings, current accounts and certificates of deposits.  Prepares and compiles new customer applications and information and opens new accounts establishing the depositor’s identity prior to account opening by requesting valid identification, proof of residence and passport picture from the depositor.  Attends to customers’ queries, investigates and corrects errors, prints statements and follows up on customers  Advising customers on best investment options.  Re- activation of dormant accounts.  Assists in the foreign fund transfer documentation for customers.  Inputs account information obtained from customers into the office database. Show less

Customer Service Representative (Intern)

• Jun 2014 - Aug 2014

 Attends to customers’ queries, investigates and corrects errors, prints statements and follows up on customers.  Receives customer cheque book requests and arranges cheque book supplies accordingly  Maintaining and organizing the company filing system.  Selling of bank products and services through interviewing customers to obtain information and explain available financial services on savings, current accounts, certificates of deposits and treasury bills.  Attends to customers’ queries, investigates and corrects errors, prints statements and follows up on customers.  Receives customer cheque book requests and arranges cheque book supplies accordingly  Maintaining and organizing the company filing system.  Selling of bank products and services through interviewing customers to obtain information and explain available financial services on savings, current accounts, certificates of deposits and treasury bills.

Field Officer (Intern)

• Jul 2012 - Aug 2012

 Reconciliation of Credit Union Journal and Cash Records with receipt and payment vouchers.  Analysing monthly reports of credit unions.  Preparing the books of credit unions for yearly auditing.  Educating credit unions on new policies and implementation processes.  Reconciliation of Credit Union Journal and Cash Records with receipt and payment vouchers.  Analysing monthly reports of credit unions.  Preparing the books of credit unions for yearly auditing.  Educating credit unions on new policies and implementation processes.