Experience

Honorcraft

• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Client Service Representative - National Sales

  • Mar 2019 - Present

  Stoughton, MA Working with national clients in philanthropy, fundraising, education, healthcare and non-profit organizations. Specializing in interior signs, donor walls, and recognition awards.



Ferreira Insurance, LLC

• Business Development & Marketing Specialist

  • Mar 2013 - Oct 2019

  Fall River, MA Created all marketing content such as flyers and mailers to assist with client retention and market expansion. Managed business to business and business to consumer marketing and social media presence. Worked closely with clients and vendors to ensure a high level of customer satisfaction.



Royal Contract Lighting, Inc.

• Project Manager and Customer Support

  • Feb 2018 - Jul 2018

  Taunton, MA Manage and oversee custom lighting projects for retail, residential and industrial clients. Coordinate with engineering, design and clients to ensure desired visual effect is achieved. Organized and conducted meetings to coordinate with production, upper management and overseas factory to produce projects on time and on budget in order hit company benchmarks for gross margins.



Royal Contract Lighting

• Customer Support Project Coordinator

  • Jun 2017 - Jul 2018

  Taunton, MA Managed all customer service issues including customer complaints and product failures. Worked creatively to facilitate a solution to product issues and increase customer satisfaction. Provided updates on project status to all departments and managed customer expectations to drive realistic delivery times. Resolved complex coordination issues with subcontractors and material vendors to reduce costs.



Poyant

• United States
• Advertising Services
• 1 - 100 Employee

• Project Manager

  • Mar 2014 - Mar 2016

  New Bedford, MA Manage and oversee signage projects from start to finish, providing customers with support throughout each phase of the design, permitting, fabrication, and installation process. Process all requests from clients and update them on project status. Drive deadlines and requests from internal and external stakeholders to manage project schedules. Ensuring that each project is completed on time and on budget.



Life Support Systems

• Educational / Training Center Coordinator

  • Apr 2006 - Mar 2013

  Dedham, MA Managed all components of Training Department and was the primary point of contact scheduling CPR, First Aid and OSHA programs for corporate clients. Conducted onsite client consultation to ensure customer compliance requirements and needs were exceeded. Developed training program according to the American Heart Association guidelines and recruited instructors.



Heritage Marketing & Incentives

• Advertising Services
• 1 - 100 Employee

• Marketing Coordinator

  • Jul 1998 - Mar 2006

  Norwood, MA Primary point of contact between the client’s program participants and internal stakeholders. Managed all components of a campaign, including troubleshooting, proofreading and editing collateral materials. Provided information to management and client regarding program details, developments and projections. Managed direct mail campaigns to create excitement from program participants and to generate revenue.