Experience

ClassMonitor

• India
• Education Administration Programs
• 1 - 100 Employee

• Customer Relationship Manager

  • Aug 2019 - Present

  Efficient and effective manager in managing business and corporate client accounts. Assessed client needs based on current objectives, supply and demand, and seasonable variables. Developed customer relationships. Cooperated with the sales and marketing leaders to determine best products to promote or withdraw. Assisted junior, mid-level and senior sales representatives in managing clients, closing sales and maintaining customer relationships. Reviewed sales performance for sales division and generated key reports for weekly, monthly, and quarterly meetings. Managed organizational sales and group of sales representatives in selling activity kit and maintaining profitable growth of the company. Trained and developed new sales team associates in products, selling techniques and company procedures. Assisted in the development of inside sales teams that supported outside sales efforts. Timely follow-up of any client related issues and ensuring 100% end user satisfaction. Ensuring complete and accurate information is captured in customer relationship management system (CRM). As an Inside Sales Manager, also responsible for reporting to senior management on inside sales metrics, opportunities and threats. Show less



Speedjet Aviation

• India
• Airlines and Aviation
• 1 - 100 Employee

• Head Counselor

  • Apr 2018 - Apr 2019



Incisive finishing school

• Indore, Madhya Pradesh, India

• Head Counselor

  • Jun 2016 - Oct 2017

  Execute training on various soft skills topics - Communication, Service excellence, Grooming, Time management, Customer-relation, People skills & etiquette Review all the weekly/monthly reports of all counseling done within the organization Regularly involved in marketing and research of the courses offered by the organization Used online marketing strategies to increase the company’s profit. Execute training on various soft skills topics - Communication, Service excellence, Grooming, Time management, Customer-relation, People skills & etiquette Review all the weekly/monthly reports of all counseling done within the organization Regularly involved in marketing and research of the courses offered by the organization Used online marketing strategies to increase the company’s profit.