Experience

RICO LOGISTICS

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• Team Leader

  • Jan 2022 - Present

  ▪ Responsible to fulfill internal and external customer orders and provide them with excellent service. Supervising Logistics Coordinators on-site and providing support to managers. ▪ Understanding planning, shipping, warehouse management and inventory systems. ▪ Managing daily routes/schedules of shipments and deliveries. ▪ Tracking the progress of shipments. ▪ Knowing all aspects of warehouse operations. ▪ Reviewing inventory needs and keeping an adequate stock. ▪ Responsible to fulfill internal and external customer orders and provide them with excellent service. Supervising Logistics Coordinators on-site and providing support to managers. ▪ Understanding planning, shipping, warehouse management and inventory systems. ▪ Managing daily routes/schedules of shipments and deliveries. ▪ Tracking the progress of shipments. ▪ Knowing all aspects of warehouse operations. ▪ Reviewing inventory needs and keeping an adequate stock.



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Airside Operation Team Leader

  • Mar 2015 - Dec 2021

  • Emirates-Dnata Group • Dubai, UAE. ▪ Equipment Operator, operating with airport machinery and equipment. ▪ Delegated baggage, assisting in airside operation activities. Loading and sorting luggage and various types of cargo freight (small to large scale). ▪ Review the forecasted loads and resources to ensure there are sufficient resources in place to achieve the SLA. ▪ Real-time tracking of vehicles to ensure efficient usage & allocation as well as managing customer expectations. ▪ Communicate with service providers throughout the day, highlighting areas of operational improvement or concerns. ▪ Processed and secured unclaimed luggage. ▪ Inspection check of assigned ground support equipment to ensure serviceability and suitability. ▪ Operated different ground support equipment (GSE) in assigned areas. ▪ Updated records when lost, delayed, or pilfered bags were found. ▪ Fielded customer complaints and comments about baggage services. ▪ Alerted supervisors and coworkers of hazards and other issues for quick resolutions. ▪ Follow the day-to-day airport tasks and operating manuals based on the training qualification. ▪ Adhering to department policies and processes, standard procedures, and instructions, so that work is carried out in a controlled, organized consistent manner. ▪ Tracking airline flight arrival and departure, recording data in a Microsoft Excel spreadsheet, working to a tight deadline. ▪ Administrative assistance at the head office and HR, working alongside management to upkeep data analysis audits. ▪ Trained and provided airport customer support to staff and passengers. Show less



World Security

• United Arab Emirates
• Security and Investigations
• 500 - 600 Employee

• SECURITY SUPERVISOR.

  • Aug 2011 - Feb 2015

  The license of (DPS) Dubai protective system, working underworld security. ▪ Responsible to manage all activities for security assistance, complaints, Reception activities. ▪ Protocol to the premier guests, Customer care, and accidental/incidental events ▪ Making. 24hours and monthly performance reports are directly reported to the security officer and Control room. ▪ Help to detect crime and provide evidential materials for court proceedings. ▪ Annually Supervised various locations in the UAE; Dubai Port World; Palm Jumeirah; Ibn Batutta Mall; Dewa (Dubai electric and water authority in Hatta. Show less



Dawood Family Takaful limited

• Pakistan
• Insurance
• 400 - 500 Employee

• INSURANCE AGENT TRAINER.

  • Oct 2010 - Jun 2011

  ▪ Liaise with managers to determine training needs and schedule training sessions. ▪ Design effective training programs. ▪ Select and book venues. ▪ Liaise with managers to determine training needs and schedule training sessions. ▪ Design effective training programs. ▪ Select and book venues.



Pak Qatar Takaful

• Pakistan
• Financial Services
• 700 & Above Employee

• INSURANCE AGENT.

  • Feb 2010 - Oct 2010

  Provides service to clients' changing insurance needs by selling life, health, and disability insurance. ▪ Establishes productive working relationships with clients. ▪ Develops base for long-term sources of clients. ▪ Compiles lists of prospects. Provides service to clients' changing insurance needs by selling life, health, and disability insurance. ▪ Establishes productive working relationships with clients. ▪ Develops base for long-term sources of clients. ▪ Compiles lists of prospects.



Twenty4Seven

• Islamabad, Pakistan.

• INTERNATIONAL CUSTOMER SERVICE REPRESENTATIVE. (CSR).

  • Oct 2007 - Jan 2010

  (CSR) BRITISH HIGH COMMISSION'S PROJECT. Received calls from customers in Pakistan, inquired about applying for a visa to the U.K, explained various visa policies and pricing structures, acquired their passport information, setting up appointments for them to apply for their visas. ▪ (CSR) UFONE TELE MEDICINE PROJECT. Answered calls from clients requesting consultations with doctors and nutritionists. Assisted the doctors and nutritionists by transferring important calls to them. Recorded all the caller's information, saved it in the database, and forwarded the information to the doctor and nutritionist. ▪ (CSR) UFONE & ZONG PORTABILITY PROJECT. Customer service representative for telesales mobiles. Customers were contacted by phone to inform them of promotional offers and to encourage them to switch network providers Show less



Lexus International Pvt Ltd.

• Islamabad, Pakistan.

• SALES EXECUTIVE.

  • Feb 2007 - Oct 2007

  Reported to management, planned, and executed promotional operations in a variety of locations for varied target markets. Reported to management, planned, and executed promotional operations in a variety of locations for varied target markets.



Sky Com International.

• Islamabad, Pakistan.

• COMPUTER OPERATOR OF CABLE NETWORKING.

  • Mar 2006 - Dec 2006

  Managed the office, my responsibility is to check the usage of people from the computer, also deal with the customer’s complains, phone calls and people are coming from bank. Managed the office, my responsibility is to check the usage of people from the computer, also deal with the customer’s complains, phone calls and people are coming from bank.