Awadhesh P N Pandey

AVP IT Services & Support at Techigent Technologies Pvt Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN
Skills

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5.0

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Kavita Roy, CPACC , DHS

Awadhesh is very dedicated to his work. Good Team-Work. Helpful to his juniors.

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Credentials

  • IBM Certified System Administrator - Sametime 9.0
    IBM
    Sep, 2018
    - Nov, 2024
  • Apple Certified Associate - Mac Integration Basics 10.12
    Apple
  • Lenovo Certified Engineer
    Lenovo

Experience

  • Techigent Technologies Pvt Ltd
    • India
    • Information Technology & Services
    • 1 - 100 Employee
    • AVP IT Services & Support
      • Apr 2017 - Present

      Lead the IT and application support functions across all locations. Manage team rotas to ensure consistent support coverage to the business across all locations. Owner of the Incident, Request, Change, and Escalation processes, ensuring accurate reporting and pro-actively initiating service improvement activities when required. Work closely with the Infrastructure and Development teams on problem management. Owner of the major incident process, ensuring coordination of resolving parties (internal and external), effective communication to internal stakeholders, and post-incident reviews. Co-design internal SLAs and KPI's along with peers in IT and business representatives. Monitor and audit service delivery; ensuring processes are in place and followed. Arrange service review meetings with representatives from internal business units. Act as the business owner for the Service Management Platform (Samanage) which is used across business units. Show less

  • Om Sai Group
    • India
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Manager Technical Support
      • Jul 2016 - Mar 2017

  • Om Sai Corporation
    • Mumbai Area, India
    • Technical Support Engineer
      • Jul 2013 - 2016

Education

  • Sikkim Manipal University - Distance Education
    Master of Science - MS, Computer and Information Sciences and Support Services
    2011 - 2013
  • Sikkim Manipal University
    Master of Computer Applications (MCA), A
    2010 - 2013
  • Dr. Ram Manohar Lohia Awadh University, Faizabad
    Bachelor of Science - BS, Computer and Information Sciences, General
    2007 - 2010

Community

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