Avril Clarke
Senior Operations Administrator at Maples Group- Claim this Profile
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English Native or bilingual proficiency
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German Limited working proficiency
Topline Score
Bio
Sonia O’Kane MIWFM
In the almost 2 years I have know Avril she has built solid relationships with the employees in the Dublin office to help ensure a productive working environment. She is focused on the positive customer (employee) experience and strives to respond to all requests for assistance with equal energy and importance. She takes her job seriously and is always looking for ways to improve or elevate her position in the office in terms of impact and is a reliable contributor. She creates new innovative ways for people to connect and always partners with those who want to host activities. She shows great determination and effort to make ideas a reality. Some of the many jobs she did amazingly with was the office renovations and subsequent endless snagging. She also managed the offboarding of a turbulent supplier with professionalism and made the onboarding of the new provider seem effortless. She has worked incredibly hard and has grown so much in understanding 'hard FM' and now sit's on the Dublin leadership team. She has championed and encouraged the Dublin employees returning to the office and has since supported and helped to grow the new ‘flex culture and has truly become the heart and soul of the office Avril is a Culture Champion and is constantly striving to ensure Groupon is the global, diverse community we want it to be." She always thinks of who is not in the room and how we can accommodate activities to suit all team members. She has done this by assisting the DEI team and being an active member of the EWC. She is a cultural champion as demonstrated by the culture food swap - that was incredibly successful and a celebration of our diversity and recently won our first 'Emerald Awards' celebration -This goes to show the impact she has on everyone Avril has always been positive and productive, with a unified goal of fixing any outstanding issues in regard to safety and security. I have found her input or comments on possible solutions to be rational and applicable. She is always available to work with business partners, no matter the time or day. She is easy to work with, always open to our input, and wants to be a part of the solution rather than an obstacle to the end goal. One of our values is to make life less boring! Avril is there to ensure that our workplace is never boring. She connects people so collaboration is more effective and her sense of humor puts everyone at ease. I know I'm not alone in thinking that we are very lucky to have Avril. Avril is a strong performer and a valuable team member for the Facilities department. Her extensive experience in the space is evident, and she has no issues communicating her thoughts and ideas on how things can be carried out more efficiently. . She has an endless amount of energy and has been advocating very hard to do all we can do to support the culture Thank you for all of your hard work, keep on doing what you are doing because it’s working
Julia Benatti Latanzio
Avril is an incredible professional and person. She worked hard to create a welcoming and comfortable work environment, constantly asking for feedback on what could be improved and working hard to make it all come true. Always helpful, kind and with an amazing sense of humour, Avril is an essential part of Dublin's office culture. It's lovely working with her and highly recommend her to any organisation looking for a very talented and great person to work with.
Sonia O’Kane MIWFM
In the almost 2 years I have know Avril she has built solid relationships with the employees in the Dublin office to help ensure a productive working environment. She is focused on the positive customer (employee) experience and strives to respond to all requests for assistance with equal energy and importance. She takes her job seriously and is always looking for ways to improve or elevate her position in the office in terms of impact and is a reliable contributor. She creates new innovative ways for people to connect and always partners with those who want to host activities. She shows great determination and effort to make ideas a reality. Some of the many jobs she did amazingly with was the office renovations and subsequent endless snagging. She also managed the offboarding of a turbulent supplier with professionalism and made the onboarding of the new provider seem effortless. She has worked incredibly hard and has grown so much in understanding 'hard FM' and now sit's on the Dublin leadership team. She has championed and encouraged the Dublin employees returning to the office and has since supported and helped to grow the new ‘flex culture and has truly become the heart and soul of the office Avril is a Culture Champion and is constantly striving to ensure Groupon is the global, diverse community we want it to be." She always thinks of who is not in the room and how we can accommodate activities to suit all team members. She has done this by assisting the DEI team and being an active member of the EWC. She is a cultural champion as demonstrated by the culture food swap - that was incredibly successful and a celebration of our diversity and recently won our first 'Emerald Awards' celebration -This goes to show the impact she has on everyone Avril has always been positive and productive, with a unified goal of fixing any outstanding issues in regard to safety and security. I have found her input or comments on possible solutions to be rational and applicable. She is always available to work with business partners, no matter the time or day. She is easy to work with, always open to our input, and wants to be a part of the solution rather than an obstacle to the end goal. One of our values is to make life less boring! Avril is there to ensure that our workplace is never boring. She connects people so collaboration is more effective and her sense of humor puts everyone at ease. I know I'm not alone in thinking that we are very lucky to have Avril. Avril is a strong performer and a valuable team member for the Facilities department. Her extensive experience in the space is evident, and she has no issues communicating her thoughts and ideas on how things can be carried out more efficiently. . She has an endless amount of energy and has been advocating very hard to do all we can do to support the culture Thank you for all of your hard work, keep on doing what you are doing because it’s working
Julia Benatti Latanzio
Avril is an incredible professional and person. She worked hard to create a welcoming and comfortable work environment, constantly asking for feedback on what could be improved and working hard to make it all come true. Always helpful, kind and with an amazing sense of humour, Avril is an essential part of Dublin's office culture. It's lovely working with her and highly recommend her to any organisation looking for a very talented and great person to work with.
Sonia O’Kane MIWFM
In the almost 2 years I have know Avril she has built solid relationships with the employees in the Dublin office to help ensure a productive working environment. She is focused on the positive customer (employee) experience and strives to respond to all requests for assistance with equal energy and importance. She takes her job seriously and is always looking for ways to improve or elevate her position in the office in terms of impact and is a reliable contributor. She creates new innovative ways for people to connect and always partners with those who want to host activities. She shows great determination and effort to make ideas a reality. Some of the many jobs she did amazingly with was the office renovations and subsequent endless snagging. She also managed the offboarding of a turbulent supplier with professionalism and made the onboarding of the new provider seem effortless. She has worked incredibly hard and has grown so much in understanding 'hard FM' and now sit's on the Dublin leadership team. She has championed and encouraged the Dublin employees returning to the office and has since supported and helped to grow the new ‘flex culture and has truly become the heart and soul of the office Avril is a Culture Champion and is constantly striving to ensure Groupon is the global, diverse community we want it to be." She always thinks of who is not in the room and how we can accommodate activities to suit all team members. She has done this by assisting the DEI team and being an active member of the EWC. She is a cultural champion as demonstrated by the culture food swap - that was incredibly successful and a celebration of our diversity and recently won our first 'Emerald Awards' celebration -This goes to show the impact she has on everyone Avril has always been positive and productive, with a unified goal of fixing any outstanding issues in regard to safety and security. I have found her input or comments on possible solutions to be rational and applicable. She is always available to work with business partners, no matter the time or day. She is easy to work with, always open to our input, and wants to be a part of the solution rather than an obstacle to the end goal. One of our values is to make life less boring! Avril is there to ensure that our workplace is never boring. She connects people so collaboration is more effective and her sense of humor puts everyone at ease. I know I'm not alone in thinking that we are very lucky to have Avril. Avril is a strong performer and a valuable team member for the Facilities department. Her extensive experience in the space is evident, and she has no issues communicating her thoughts and ideas on how things can be carried out more efficiently. . She has an endless amount of energy and has been advocating very hard to do all we can do to support the culture Thank you for all of your hard work, keep on doing what you are doing because it’s working
Julia Benatti Latanzio
Avril is an incredible professional and person. She worked hard to create a welcoming and comfortable work environment, constantly asking for feedback on what could be improved and working hard to make it all come true. Always helpful, kind and with an amazing sense of humour, Avril is an essential part of Dublin's office culture. It's lovely working with her and highly recommend her to any organisation looking for a very talented and great person to work with.
Sonia O’Kane MIWFM
In the almost 2 years I have know Avril she has built solid relationships with the employees in the Dublin office to help ensure a productive working environment. She is focused on the positive customer (employee) experience and strives to respond to all requests for assistance with equal energy and importance. She takes her job seriously and is always looking for ways to improve or elevate her position in the office in terms of impact and is a reliable contributor. She creates new innovative ways for people to connect and always partners with those who want to host activities. She shows great determination and effort to make ideas a reality. Some of the many jobs she did amazingly with was the office renovations and subsequent endless snagging. She also managed the offboarding of a turbulent supplier with professionalism and made the onboarding of the new provider seem effortless. She has worked incredibly hard and has grown so much in understanding 'hard FM' and now sit's on the Dublin leadership team. She has championed and encouraged the Dublin employees returning to the office and has since supported and helped to grow the new ‘flex culture and has truly become the heart and soul of the office Avril is a Culture Champion and is constantly striving to ensure Groupon is the global, diverse community we want it to be." She always thinks of who is not in the room and how we can accommodate activities to suit all team members. She has done this by assisting the DEI team and being an active member of the EWC. She is a cultural champion as demonstrated by the culture food swap - that was incredibly successful and a celebration of our diversity and recently won our first 'Emerald Awards' celebration -This goes to show the impact she has on everyone Avril has always been positive and productive, with a unified goal of fixing any outstanding issues in regard to safety and security. I have found her input or comments on possible solutions to be rational and applicable. She is always available to work with business partners, no matter the time or day. She is easy to work with, always open to our input, and wants to be a part of the solution rather than an obstacle to the end goal. One of our values is to make life less boring! Avril is there to ensure that our workplace is never boring. She connects people so collaboration is more effective and her sense of humor puts everyone at ease. I know I'm not alone in thinking that we are very lucky to have Avril. Avril is a strong performer and a valuable team member for the Facilities department. Her extensive experience in the space is evident, and she has no issues communicating her thoughts and ideas on how things can be carried out more efficiently. . She has an endless amount of energy and has been advocating very hard to do all we can do to support the culture Thank you for all of your hard work, keep on doing what you are doing because it’s working
Julia Benatti Latanzio
Avril is an incredible professional and person. She worked hard to create a welcoming and comfortable work environment, constantly asking for feedback on what could be improved and working hard to make it all come true. Always helpful, kind and with an amazing sense of humour, Avril is an essential part of Dublin's office culture. It's lovely working with her and highly recommend her to any organisation looking for a very talented and great person to work with.
Credentials
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Building Resilience
LinkedInMay, 2020- Nov, 2024 -
Change Management Foundations
LinkedInApr, 2020- Nov, 2024 -
New Models of Business in Society
CourseraMay, 2014- Nov, 2024
Experience
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Maples Group
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Cayman Islands
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Financial Services
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700 & Above Employee
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Senior Operations Administrator
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Apr 2023 - Present
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Groupon
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United States
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Technology, Information and Internet
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700 & Above Employee
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Workplace Coordinator
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Mar 2021 - Apr 2023
Act as first point of contact for the office: greet visitors & guests, issue access cards, process incoming/outgoing mail, courier services, deliveries and ad hoc admin duties as required Monitor all stock levels/consumption and place orders for stationary, snacks, beverages while managing the budget spend as allocated Co-ordinated the safe re-opening of the office in a post Covid environment in Oct 2021, and responding quickly to any further office closing/openings (maintaining contact with building management, suppliers etc) Co-ordinated the @Flex opening of the office (flexible/hybrid model) ensuring all data in terms of booking in on Workday and Blubox was correct Updating Daily Occupancy records and reporting violations of the booking process. Co-ordinated with fit-out Project Manager with our 2021 refurbishment - advised on design choices, layout, further office needs which resulted in new reception, dining area, kitchen and meeting rooms. Manage external building partnerships including FM company, cleaners and building management Project annual spend, create PO's and monitor spend on weekly/monthly basis to ensure budgets are managed effectively Assist corporate security with the security of the office (access cards, EAP) Co-ordinated with TA and HR with on-boarding and Facilities induction for new starters, ensuring that a new starter has a smooth and enjoyable first day in the office. Liaise with TA & IT on offboarding process, and return of equipment. Ensure that PPM schedule is running as expected, reports are read and reactive maintenance is acted upon quickly. Maintain office-level H&S records, and arrange staff training where applicable Provide support to Culture Committee and other ERG's on various events Respond to Freshdesk tickets quickly as they arrive within SLA's Occasionally cover holidays in other Groupon offices (mostly London) Awarded the 'Community Emerald Award', Dublin's first set of employee awards, in Dec 2022. Show less
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Sojern
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United States
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Hospitality
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400 - 500 Employee
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Office Manager and Recruiting Assistant
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Jan 2020 - Mar 2021
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Recruiting / Office Assistant
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Jul 2018 - Dec 2019
Achievements:1) Recipient of EMEA #ChampionDiversity award 20191) Reaching 66% of our Sojern Gives Back annual target within the first 4 months2) Launching #OneGoodHourOctober - a global SGB initiative - 350.75 volunteer hours and $4,762 raised worldwide3) Organising Dublin office's first Mental Health Week4) Taking ownership of the Dublin branch of Sojern Women's Group5) Implementing a new Virtual Notice Board to keep all staff up to date on all office activity in an interactive and fun way in our common area6) Scheduling a high volume of interviews solely in EMEA supporting a global recruiting teamRecruitment Coordination:Support the EMEA recruitment process by scheduling interviews, booking meeting rooms and organizing candidate travel globallyCoordinate and maintain all related scheduling and interview correspondence with candidates and interview teamsMaintain a consistently high volume of EMEA candidate activityKeep applicant tracking system updated and organisedManage candidate experience during on-site interviewsEnsure interviewers and candidates are on time for the interviewProvide a high-touch experience for all our candidatesOffice Management:Greet visitors, assist with new hires and internal company visitorsMaintain a sleek and organised officeManage all office facilities and vendors.Order catering and snacks, beverages, kitchen and office suppliesAssist with new hire onboarding in EMEAAssist with employee events and celebrations (birthdays, baby showers, leaving do's)Lead variety of committees (ERG's) including Sojern Gives Back, Sojern Womens Group and Social CommitteeArrange staff meetings on and off-site as neededSet-up/take-down common areas for special eventsReceive and distribute mail and deliveries, as well as prepare and send domestic and international documents and packagesMaintain our employee travel discount information for EMEAAssist People Operations with projects Show less
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Quest Recruitment
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Ireland
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Staffing and Recruiting
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1 - 100 Employee
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Office Administrator
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Oct 2017 - Jul 2018
Formatting candidate CV's Answering and transferring calls on a busy switchboard Formatting and posting roles on multiple job boards Accurate candidate portal uploads Compliance management for candidate onboarding Various data migration ad-hoc projects General administration duties as required Achievements: Client compliance audit: 100% At Quest Recruitment, we are proven experts in the Irish Financial Recruitment Industry. Our clients include some of the world's best-known International Financial Services Companies based in Ireland and abroad, ranging from fund managers, banks and insurance companies to brokerage firms and accountancy and consulting firms. We connect finance professionals with some of the industry's best opportunities, enabling them to achieve their career goals. Our reputation for consistent delivery and extensive industry knowledge is second to none. We are always looking to the future, striving to continuously improve on our quality of service. Through our reputation, in-depth sector knowledge and impeccable standards of conduct and confidentiality, our experienced team offers a personalised service, with your career goals and motivations in mind. Celebrating our 16th anniversary this year, we're recognised as a market leader in our sectors and having won Best in Practice Accounting and Finance 2012, 2013 & 2015, as voted by the National Recruitment Federation Ireland, we’re ready for any challenge. Show less
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Jigsaw - The National Centre for Youth Mental Health
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Ireland
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Mental Health Care
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100 - 200 Employee
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Administrator
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Mar 2015 - Oct 2017
Providing friendly and comforting first point of contact (in person, phonecalls and emails etc.) for young people/parents/professionals engaging with the service Using good judgement when offering initial appointments, information sharing and signposting. Escalating crisis/complex communications with relevant clinical staff members Leading referral meetings with senior clinical staff (details on incoming/outgoing referrals and assigning actions) Supporting young people throughout their time in Jigsaw in any way possible e.g. being flexible with appointments, recognising additional needs etc. Entering referral data into Jigsaw Data System, and updating with any communication throughout intervention Managing online clinical diary for a team of 8 Managing local finances - creating purchase orders, getting quotes, visa expenses, petty cash, tracking local expenses Coordinating capacity building/community engagement activities - screening applications, booking venues, catering and organising travel for training days, meetings, talks etc. Updating content on all Jigsaw Dublin 15 online platforms (website and social media) and offline (editing letters, signs, leaflets etc) Executing all local fundraising activities including donor support, data entry, donor relations, recruitment of volunteers Taking minutes and admin support for sub-groups including Jigsaw Advisory Group, Mental Health Network, Clinical Governance Group and Youth Advisory Panel Maintaining and ordering office supplies Co-facilitation of the Peer Education Programme Delivering of the "What is Jigsaw" talk Acting up as part of Youth & Community Engagement Team when required. Being a mindreader and having the ability to foresee the future..... Show less
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Jigsaw Dublin 15
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Blanchardstown
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Fundraising Intern
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Jun 2014 - Feb 2015
Organising and executing awareness events and fundraisers Managing fundraising enquiries Creating databases such as possible corporate partners and PR contacts Co-facilitating a number of Youth Advisory Panel meetings to gain knowledge and feedback about fundraising ideas Recruiting and managing volunteers Co- administrating social media on a day-to-day basis Seeking and applying for grants Speaking about Jigsaw in the media Creating Jigsaw's Fundraising Strategy for 2015 Organising and executing awareness events and fundraisers Managing fundraising enquiries Creating databases such as possible corporate partners and PR contacts Co-facilitating a number of Youth Advisory Panel meetings to gain knowledge and feedback about fundraising ideas Recruiting and managing volunteers Co- administrating social media on a day-to-day basis Seeking and applying for grants Speaking about Jigsaw in the media Creating Jigsaw's Fundraising Strategy for 2015
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CREATE Media
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Dublin
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Editorial Assistant
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Jan 2014 - May 2014
Managing all communications re media enquiries and opportunities. Curating Twitter account by posting relevant links/topical issues/startup news. Fostering and nurturing relationships with other startups. Seeking out office/collaborative work space. Researching, gathering and pitching ideas for site content. Networking and seeking out stakeholders and potential investors. Received Adsense training from Google. Managing all communications re media enquiries and opportunities. Curating Twitter account by posting relevant links/topical issues/startup news. Fostering and nurturing relationships with other startups. Seeking out office/collaborative work space. Researching, gathering and pitching ideas for site content. Networking and seeking out stakeholders and potential investors. Received Adsense training from Google.
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Better Than Noodles
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Dublin
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Founder
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Apr 2013 - Apr 2014
http://www.betterthannoodles.com/ I founded Better Than Noodles in 2012 under the original name "Eat Well Be Well". I saw a gap in the market for a social enterprise designed to provide students with the skills and knowledge to lead healthier lifestyles. As founder of Better Than Noodles, I - Conduct research on student eating habits. - Create engaging content for the website designed specifically for students - Edit and manage all content on the site and social media platforms. - Provide cooking videos. - Liase and engage with key stakeholders, and students on a regular basis - Personally promote the brand of Better Than Noodles. Web: www.betterthannoodles.com Facebook: www.facebook.com/BetterThanNoodles Tweeter: @BetterNoodles Show less
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Sales Assistant
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Nov 2012 - Jan 2014
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Eat Well, Be Well
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My Kitchen.
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Founder
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Oct 2012 - Apr 2013
Cookery videos for students- learn how to cook healthier on a budget! For more information: Facebook: www.facebook.com/eatwellbewell123 Blog: eatwellbewell123.wordpress.com Twitter: @EatWellBeWell12 Cookery videos for students- learn how to cook healthier on a budget! For more information: Facebook: www.facebook.com/eatwellbewell123 Blog: eatwellbewell123.wordpress.com Twitter: @EatWellBeWell12
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Waitress
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Sep 2012 - Nov 2012
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Sales Assistant
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Mar 2008 - Jan 2009
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Seven Horse Shoes
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Belturbet, Co. Cavan
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Waitress
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Oct 2007 - Mar 2008
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Argos Extra
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Cavan, Co. Cavan.
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Sales Advisor
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Apr 2007 - Jul 2007
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Foynes Newsagent
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Butlersbridge, Co. Cavan
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Sales Assistant
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May 2005 - Nov 2006
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Education
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2020 - 2020
College of Management and IT (CMIT)
Administrative Practice, Office Management & Administration -
2015 - 2015
IBAT College Dublin
Diploma, Project Management -
2015 - 2015
Alison.com
Certificate, Introduction to Modern Project Management Theory and Practice -
Alison.com
Fundamentals of Project Management, Fetac Level 5 (Equivalent) -
2014 - 2014
coursera.org (University of Virginia)
New Models of Business in Society, Statement of Accomplishment -
2010 - 2011
Cavan Institute
Community Development, Fetac Level 6 (Advanced Certificate) -
2009 - 2010
Cavan Institute
Fetac Level 5, Youth Work
Community
