Experience

WhiteCrow Research

• India
• Human Resources Services
• 500 - 600 Employee

• Recruitment Lead (Financial Services)

  • May 2011 - Mar 2013

  Passive Candidate Recruitment, Executive Research, Market Mapping, Talent Mapping & End to End Recruitment - End to End Recruitment & Head Hunting across the Globe for a Leading International Bank - Conduct search for appropriate candidates using job portals, social networking sites or interaction with associates to gather potential referrals - Interview candidates who appear to be a close fit for the profile & assess them against Key criteria’s specified by Clients - Brief… Show more Passive Candidate Recruitment, Executive Research, Market Mapping, Talent Mapping & End to End Recruitment - End to End Recruitment & Head Hunting across the Globe for a Leading International Bank - Conduct search for appropriate candidates using job portals, social networking sites or interaction with associates to gather potential referrals - Interview candidates who appear to be a close fit for the profile & assess them against Key criteria’s specified by Clients - Brief shortlisted candidates about company's background, job description, compensation structure & hierarchy - Compile a comprehensive report of shortlisted candidates with a detailed candidate profile - Organize Client interview for potential employees - Liaison between the potential employee and employer to overcome objections from either or both parties Show less Passive Candidate Recruitment, Executive Research, Market Mapping, Talent Mapping & End to End Recruitment - End to End Recruitment & Head Hunting across the Globe for a Leading International Bank - Conduct search for appropriate candidates using job portals, social networking sites or interaction with associates to gather potential referrals - Interview candidates who appear to be a close fit for the profile & assess them against Key criteria’s specified by Clients - Brief… Show more Passive Candidate Recruitment, Executive Research, Market Mapping, Talent Mapping & End to End Recruitment - End to End Recruitment & Head Hunting across the Globe for a Leading International Bank - Conduct search for appropriate candidates using job portals, social networking sites or interaction with associates to gather potential referrals - Interview candidates who appear to be a close fit for the profile & assess them against Key criteria’s specified by Clients - Brief shortlisted candidates about company's background, job description, compensation structure & hierarchy - Compile a comprehensive report of shortlisted candidates with a detailed candidate profile - Organize Client interview for potential employees - Liaison between the potential employee and employer to overcome objections from either or both parties Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Shift Lead (Technical Support)

  • Jul 2010 - Apr 2011

  - Responsible for achieving Service Levels based of the SLA’s agreed in the SOW - Handling & resolving Level 1 incidents using Knowledge Base - Ensure queue management within client defined thresholds - Conduct ticket ageing analysis and drive incidents to closure - Escalation of incidents to next level resolver groups in case of unknown error - Front ending Customer escalations and driving issues to closure - Conducting Team Huddles on an ongoing basis to communication… Show more - Responsible for achieving Service Levels based of the SLA’s agreed in the SOW - Handling & resolving Level 1 incidents using Knowledge Base - Ensure queue management within client defined thresholds - Conduct ticket ageing analysis and drive incidents to closure - Escalation of incidents to next level resolver groups in case of unknown error - Front ending Customer escalations and driving issues to closure - Conducting Team Huddles on an ongoing basis to communication process changes & technical updates - Providing Technical Assistance to team members in resolving incidents - Driving Productivity improvements by implementation of Best Practices - Conducting ticket audits & identification of process gaps Show less - Responsible for achieving Service Levels based of the SLA’s agreed in the SOW - Handling & resolving Level 1 incidents using Knowledge Base - Ensure queue management within client defined thresholds - Conduct ticket ageing analysis and drive incidents to closure - Escalation of incidents to next level resolver groups in case of unknown error - Front ending Customer escalations and driving issues to closure - Conducting Team Huddles on an ongoing basis to communication… Show more - Responsible for achieving Service Levels based of the SLA’s agreed in the SOW - Handling & resolving Level 1 incidents using Knowledge Base - Ensure queue management within client defined thresholds - Conduct ticket ageing analysis and drive incidents to closure - Escalation of incidents to next level resolver groups in case of unknown error - Front ending Customer escalations and driving issues to closure - Conducting Team Huddles on an ongoing basis to communication process changes & technical updates - Providing Technical Assistance to team members in resolving incidents - Driving Productivity improvements by implementation of Best Practices - Conducting ticket audits & identification of process gaps Show less



Wipro Spectramind

• Mumbai Area, India

• Team Support Executive (Financial Services)

  • Apr 2007 - Jun 2010

  - Handling credit card disputes & determining financial liability under Visa/Mastercard regulations - Analyzing End User CSAT & identification of Root cause for D-Sat - Front ending Customer escalations and driving issues to closure - Mentoring the team to ensure exceptional performance - Ensure team compliance to SLAs & KPIs - Handling credit card disputes & determining financial liability under Visa/Mastercard regulations - Analyzing End User CSAT & identification of Root cause for D-Sat - Front ending Customer escalations and driving issues to closure - Mentoring the team to ensure exceptional performance - Ensure team compliance to SLAs & KPIs