Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Training Program Manager

  • Jan 2022 - Present

• Learning and Development

  • Jul 2019 - Present



BGIS

• Canada
• Facilities Services
• 700 & Above Employee

• Learning and Development

  • Mar 2018 - Present

  BGIS is a leading provider of integrated real estate management services, facilities management services, professional services, project delivery services and work place solutions. BGIS is a leading provider of integrated real estate management services, facilities management services, professional services, project delivery services and work place solutions.



The Andersen Partnership

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Associate Recruiter

  • Sep 2017 - Mar 2018



First American Title

• Customer Service Officer

  • Dec 2016 - Sep 2017

   Established strong relationships with a large data base of clients such as conveyancersand solicitors to gain support and effectively achieve results. Provided timely, courteous and knowledgeable response to requests from businessdevelopment managers, conveyancers and solicitors. Handling an ongoing flow of phone calls from potential and existing clients Handling email queries from potential clients and getting back to them in a timelyfashion (24 hours SLA). Providing ongoing training to new staff members and familiarizing them with thecompany’s software and database. Handling payments from clients- going back and reconciling cheque and EFT paymentson a daily basis Contacting the clients on a daily basis with problem payments and insufficient orexcessive funds Working closely with the accounts payable and accounts receivable team to make surepayments were made and received. Selling Title Insurance to potential property buyers by calling and emailing them withrelevant information. Acquired strong and fundamental knowledge of Title Insurance by going to quarterlysales meeting with the business development managers and sales executive managers. Working very closely with the legal department to resolve claims enquiries and potentiallegal issues. Having quarterly meeting with the Underwriting and legal team to work towards gainingmore knowledge of potential risk solutions to present to the clients Setting up and coordinating meetings and conferences Updating, processing and filing of all documents Sending important documents all across Australia to clients Making and editing presentations to present to the managers Making sure that the customer is never disappointed with the product and servicesprovided by the company. Making a weekly timetable and action plan to promote greater efficient within the team. Handling both consumer and lender aspect of Title Insurance. Show less

• Administration Officer

  • Jul 2016 - Dec 2016

  Document/file creation Answering important emails within a 4 hour period Amending important documents for lenders Efficient and daily use of the software DocuPREP. Reconciling and creating files for important loan documents Communicating effectively with team members in order to complete a task on time Being careful not to lose or misplace any important official/confidential documents Sending files to the National Trailing Centre in Werrington Faxing, printing, photo copying and scanning important documents on a daily basis Filing files that are reconciled on a daily basis Sending documents internally to other states Forwarding emails and phone call enquires to the relevant department Providing courteous and timely responses to enquires from lenders and team members Communication with large banks Show less