Experience

ZestMoney

• India
• Financial Services
• 300 - 400 Employee

• Assistant Manager Operations

  • Feb 2020 - Present

  • Collect and analyze support statistics.• Drive objectives for the support of day-to-day activities for the Partners.• Effective resource planning to maximize the productivity of resources (Vendor Management)• Evaluate performance with Key metrics (Issue Resolution, Partner Satisfaction, etc.)• Formulating strategies based on trend analysis for chat/call support channels.• Preparing reports for different partners as per their requirements.• Discover training needs and provide coaching as and when required.• Conducts team meetings to update members on best practices and continuing expectations.• Generates and shares comprehensive and detailed reports about team performance and deadlines.• Provides quality Partner service, including interacting with Partners by answering customer enquiries and effectively handling customer complaints raised by our Partners as escalations.• Coordinating with Vendors in planning & executing the process smoothly.



SUGAR Cosmetics

• India
• Personal Care Product Manufacturing
• 400 - 500 Employee

• Key Accounts Manager

  • Feb 2018 - Nov 2019

  • Track and monitor performance of Key Accounts through regular information gathering and Analysis of Sales Data• Study data/trends of strategic accounts of Retail/offline market• Compile daily/weekly reports for brand's performance analysis in Retail/offline stores• Managing Key Accounts & obtaining details of new store openings, thereby tracking organic growth• Coordinating with the Retail Team for ensuring networks are on time for promotions, stocks, events etc.• Promotional evaluation, customer point of sale information analysis and tracking of key initiatives• Managing Key Accounts in coordinating and preparing Review material for the account every week and every meeting with key accounts internally• Vendor management for coordinating between the Retail Team and vendors in planning, executing and arranging fixtures for our modern trade counters



True Fit

• United States
• Software Development
• 1 - 100 Employee

• Assistant Manager

  • Oct 2016 - Feb 2018

  • Training to new joinees about the system & fashion• App testing & checking the flow• Presentations on new topics/announcements/updates• Reports on progress of data completion & accuracy check• Team Leader for Training & Designing team for their overall tasks• Co-ordination between Day & Night shift• Co-ordination between different departments (Attribution, HR, Designing & Engineering)• Managing Scrum for all the departments (Role of Scrum Master)• Facilitating the Visits from Boston team• Worked on Dashboards enhancements & features



FAB BAG

• India
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Assistant Manager

  • Jun 2015 - Sep 2016

  • Website content management• App testing & updating content on Websites• Digital marketing tasks (Mass mailing, Posts on Social Media, etc.)• Inventory & Revenue Reports• Creation of Invoices on every import & export• Data Analysis for all the subscribers (Past & Present)• Research on upcoming products of in-house brand• Copyedit and proofread all web content • Website content management• App testing & updating content on Websites• Digital marketing tasks (Mass mailing, Posts on Social Media, etc.)• Inventory & Revenue Reports• Creation of Invoices on every import & export• Data Analysis for all the subscribers (Past & Present)• Research on upcoming products of in-house brand• Copyedit and proofread all web content



Paletly Designs Pvt. Ltd.

• Content Management Trainee

  • Sep 2013 - Jun 2015

  • Website content management• Supervising the social media updates by marketing team• Handling Blogger Program for Paletly’s Blogger Network• Delivering training & handling queries of the new joinees on board• Create, develop and manage content for organization’s web presence (requires working with content management software)• Copyedit and proofread all web content • Website content management• Supervising the social media updates by marketing team• Handling Blogger Program for Paletly’s Blogger Network• Delivering training & handling queries of the new joinees on board• Create, develop and manage content for organization’s web presence (requires working with content management software)• Copyedit and proofread all web content



Peppermint Communications Pvt. Ltd.

• India
• Marketing and Advertising
• 1 - 100 Employee

• Client Servicing Executive

  • Aug 2013 - Sep 2013