HIT Technical Specialist

• Sep 2022 - Present

HIT Support Specialist

• Jan 2021 - Sep 2022

EHR Coordinator

• May 2018 - Jan 2021

• Support, Manage, and program our current EHR system “Exym”. • Develop notes, forms and other agency related items and needs in Exym. • Develop training materials for new and current staff along with conducting frequent training for staff. • Work closely with all clinicians to improve the workflow and functionality in Exym. • Assist and develop reports for agency directors for each department within the agency. • Provide Tier 1 and Tier 2 support for both Exym and other IT Related issues via a ticketing system. • Manage Active Directory server along with creating new employee accounts and disabling accounts. Assign group policies via the Active Directory controller for new and current staff. • Implement, Support and Manage All Office 365 agency wide. • Image and Re-Image new/old computers to Windows 10 with Agency Image. • Implement TeleHealth policies along with providing TeleHealth Support Agency Wide. Show less

Programmer Analyst II Supervisor - Epic CareConnect

• Mar 2013 - Nov 2017

• Provide Tier 2 support for all customer care agents and be point person for all escalations. • Conduct in person end-user training and via phone or Web Ex. • Conduct employee trainings when new implementations occur in the CareConnect system. • Created and test Standard Operating Procedures for all staff. • Created Departmental documentation and guidelines. • Created New Hire On Boarding program along with training all new hires in various applications and technical issues. • Implemented and maintained Quality Assurance Initiative for customer care specialists. • Served as a liaison between CareConnect Application Teams along with the hospitals, labs, and clinics under the UCLA Health Systems. • Consistently served On Call duties for after hour issues as Primary and Secondary responder. • Supervised twenty plus employees on a daily basis along with five employees as direct reports. • Managed employees time cards along with yearly evaluations. • Provide on floor support two times a week by rounding in both Ronald Regan and Santa Monica Hospital along with various clinics. • Provided support and trained agents and end users with the implementation of DUO Multi Factor Authentication software. Show less

Technology Associate

• Oct 2011 - Jan 2013

Manage the electronics section of the store and cater to customers with their needs and inquirys.  Lead the department in absense of Technology Team Lead.  Responsible to keep all electronic devices connected and working properly.  Keep department clean and presentable for customers and work with assocites to build electronics.  Assist customers with cell phones and activate cell phones for Atnt, Verizon, and T-Mobile. Manage the electronics section of the store and cater to customers with their needs and inquirys.  Lead the department in absense of Technology Team Lead.  Responsible to keep all electronic devices connected and working properly.  Keep department clean and presentable for customers and work with assocites to build electronics.  Assist customers with cell phones and activate cell phones for Atnt, Verizon, and T-Mobile.