Experience

AVBOB South Africa

• South Africa
• Financial Services
• 700 & Above Employee

• Telecommunications Specialist

  • Jun 2017 - Present

  Manage the Groups Telecommunications Enviroment.

• Telecommunications Specialist

  • Jun 2017 - Present



Nashua Communications

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Service Engineer

  • Sep 2006 - Jun 2017

  To maintain telecommunication equipment(PABX’S) by investigating reported faults and resolving. Siemens PABX. Maintain a high level of knowledge on the Hipath 4000,Hicom 300 and all additional equipment. Ensure that all paperwork is completed and handed in on time. Maintain ISO procedures. Focus On Sla(Service Level Agreement) customers and ensure that all calls are attended to within SLA. Arranging and attending site meetings. (With customers, Telkom or any 3rd party vendors) Testing of ISDN links, using trend ISDN test equipment. Programme hunt ,call pickup and boss-secretary groups ,barring and unbarring of telephone extensions, trunk groups, lease cost routing. Ensure that customer sites(PABX Rooms) are neat and tidy after every visit Programming of basic and primary rate ISDN lines. Configuring of IP Phones and operator consoles. Performing preventative maintenance on the PABX. Re write of customer database on PABX when necessary. Training of new technicians when required. Installing and configuring new modules on PABX. Work on a standby basis. Assist field technicians with high level technical support. Attend meetings with various customers to discuss and solve any issues. Configure and programme ip phones and modules. Assist in designing customers voip networks. Show less



Siemens Telecommunications

• Telephony Engineer

  • Sep 2002 - Aug 2006

  PABX-Philips Sopho IS3000 Series Management of PABX controlled areas. Management of Bim unit and system administration console. User management, cover paths, programme hunt, pick up, ACD groups and barrings, installation of new telephone extensions, patching on chrono Blocks.General programming. Supplier Co-Ordination of backups. Problem management and resolution. Switchboard technical support and configuration. Synchronization of TMS database to populate operator console directories. Co-Ordination with cable company regarding cable faults. Adhere to service level agreements. Liase with Telkom. PABX-Avaya Maintain call centre infrastructure. Configure vector directory numbers and vector numbers, new telephone extensions, agent login Id’s and skill numbers, hunt and pick up groups, class of restrictions, holiday table and speed dials. Install and configure Avaya Ip desk phones and soft phones. Install and configure wrap up codes. Ensure that the CMS server is operational on a daily basis. Liase with telecommunications manager regarding more efficient and productive Technical solutions to be implemented for different business units. Ensure that the PABX backup is scheduled correctly and is done daily, escalate and log high level service calls with vendor when necessary. Telephone Management System-Stella Nova Management of TMS server and consoles. User groups system configuration. Security access and permissions. Problem management and resolution. Supplier Co-Ordination. Documentation of policies, processes and procedures. Archiving and restoring data. Voice Loggers-Nice/Amethyst System administration. Maintain and configure voice logger servers. Problem management and resolution. Configure and programme new telephone extensions onto voice loggers. Set up user access and permissions. Show less



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Customer Care Consultant

  • Sep 2000 - Aug 2001

  Handle inbound and outbound calls up to resolution Regarding PABX queries. Escalate queries to relevant departments (Sales, Accounts, I.T And Contracts) where necessary. Ensure all calls are logged with details. Ensure client confidentiality. Arrange site meetings between technicians,Telkom,3RD party vendors and customers. Handling of faxes and emails. Accept technicians to assigned jobs and assist them with the list of calls according to the severity. Liasioning with senior management. Discussing more effective and efficient methods to solve problems. Ensure that follow ups are logged where necessary and actioned on the due date. Show less