Customer Service Officer

• Jul 2020 - Present

Human Resources Manager

• Feb 2020 - Mar 2020

Enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. Maintains the work structure by updating job requirements and job descriptions for all positions. Supports organization staff by establishing a recruiting, testing, and interviewing program counseling managers on candidate selection; conducting and analyzing exit interviews and recommending changes. Manages a pay plan by conducting periodic pay surveys scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions and recommending, planning, and implementing pay structure revisions. Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees scheduling management conferences with employees hearing and resolving employee grievances; and counseling employees and supervisors. Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements, conducting investigations, maintaining records, and representing the organization at hearings. Completes human resource operational requirements by scheduling and assigning employees and following up on work results.

Front Desk Associate

• Nov 2018 - Nov 2019

Responsible for the processing of all transactions efficientlyStrong product and system knowledge.: Identify where appropriate to upsell WU products to meet customer’sneeds.: Professionally deals with customers enquiries in a timely manner.: Resolve and follow up on pending transactions escalating where needed.: Ensuring all transactions are performed in accordance to company’sCompliance Rules: Net promoter score Responsible for the processing of all transactions efficientlyStrong product and system knowledge.: Identify where appropriate to upsell WU products to meet customer’sneeds.: Professionally deals with customers enquiries in a timely manner.: Resolve and follow up on pending transactions escalating where needed.: Ensuring all transactions are performed in accordance to company’sCompliance Rules: Net promoter score

LOGISTICE EXECUTIVE

• May 2016 - Nov 2018

Strategically plan and manage logistics: Liaise and negotiate with suppliers: Monitor customer account details for non-payments, delayed payments & other irregularities: Assist with scheduling and/or rescheduling transportation as needed: Inform clients of upcoming service appointments : Data entry & filing of service reports: Set up and maintain good filing system Strategically plan and manage logistics: Liaise and negotiate with suppliers: Monitor customer account details for non-payments, delayed payments & other irregularities: Assist with scheduling and/or rescheduling transportation as needed: Inform clients of upcoming service appointments : Data entry & filing of service reports: Set up and maintain good filing system

Front Office Executive

• Aug 2015 - May 2016

Answering calls & inquiries: Handle room reservations: Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs: Answer guest calls and record details of each conversation for future follow-up Answering calls & inquiries: Handle room reservations: Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs: Answer guest calls and record details of each conversation for future follow-up

Production Coordinator

• Mar 2015 - Aug 2015

In-charge of Production Line: Prepare documents & alias with clients: Prepare stickers for packing: Update daily sales orders : Monitor team members & ensure they comply with SOP In-charge of Production Line: Prepare documents & alias with clients: Prepare stickers for packing: Update daily sales orders : Monitor team members & ensure they comply with SOP