Experience

NMC Healthcare

• United Arab Emirates
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Specialist

  • Aug 2022 - Present



Yas Clinic

• United Arab Emirates
• Hospitals and Health Care
• 400 - 500 Employee

• Registration and billing specialist

  • Jan 2022 - May 2022



NMC Speciality Hospital AlSalam

• Saudi Arabia
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Specialist

  • Mar 2021 - Nov 2021



Thumbay Group

• United Arab Emirates
• Investment Management
• 200 - 300 Employee

• Customer Care Executive

  • Mar 2019 - Feb 2021

   Manage all aspects of patient intake; data entry, answering the phone, outbound calling, and receiving faxes; maintaining referral source information and log, and data input into HMIS  Communicating with insurance offices for authorization request, as well as conducting insurance verification and eligibility for services/products.  Conducting patient satisfaction calls and acting as patient advocate to resolve questions or concerns, and ensuring to follow an issue through to its conclusion.  Assisting Health Camps and Awareness events.  Promoting and Advertising Preventive Health packages. Show less



Majid Al Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Senior Sales Associate

  • Oct 2014 - Dec 2018

   Handling and sourcing MAF Finance products to eligible customers throughout UAE.  Handling all the incoming queries as well as promoting the core brand Najm.  Responsible for generating leads and close the same through direct marketing across UAE.  Preparing sells report and monitoring the team members for the same.  Administrating and managing other sales issues and queries.  Handling and sourcing MAF Finance products to eligible customers throughout UAE.  Handling all the incoming queries as well as promoting the core brand Najm.  Responsible for generating leads and close the same through direct marketing across UAE.  Preparing sells report and monitoring the team members for the same.  Administrating and managing other sales issues and queries.



Prometric

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• CONTACT CENTER OFFICER

  • Apr 2013 - Jun 2014

  • Giving information to the candidates about different exams through calls and emails. • Handling inbound outbound calling, emails and chat process. • Collecting payment for exams over the phone or through Contact center. • Scheduling and rescheduling of exams, taking care of everything from starting of the exam to getting the final result. List of exams Prometric used to conduct are as follows. GRE | TOEFL | DHA | SCHS • Giving information to the candidates about different exams through calls and emails. • Handling inbound outbound calling, emails and chat process. • Collecting payment for exams over the phone or through Contact center. • Scheduling and rescheduling of exams, taking care of everything from starting of the exam to getting the final result. List of exams Prometric used to conduct are as follows. GRE | TOEFL | DHA | SCHS



Genpact

• Gurgaon, India

• Collection and Customer Service Officer

  • Apr 2013 - Nov 2013

  • Maintaining customer relationship by resolutions to inquiries and documenting actions. • Follow up and achieve the collection-based targets. • Prepare for customer inquiries by studying services, and customer service processes. • Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. • Improves quality service by recommending improved processes; identifying new product and service applications. Show less