Experience

Cerise Fine Catering

• Canada
• Hospitality
• 1 - 100 Employee

• Catering Sales Manager

  • Feb 2020 - Present



The Burroughes

• Canada
• Events Services
• 1 - 100 Employee

• Operations Manager

  • Apr 2018 - Feb 2020

  - Handle new and existing event enquiries to meet/exceed revenue goals through calls, site inspections and written communication with the focus on generating new business for the venue- Liaise with management at point of initial negotiations and client to assist in providing profitable and efficient proposals- Finalize confirmed events by singing contract and acquiring security deposit from the guests- Coordinate with guests, caterers and allied vendors regarding final event details, floorplans, furniture, set-up and audiovisual arrangements to ensure all events are managed in a timely and efficient manner with correct client requirements and complete information- Supervise the day to day event operations in order to contribute to the enjoyment of guest's lifestyle experience from the first load-in to last load-out- Implement policies, procedures, practices and standards for safety, security, hygiene and sanitation in coordination with the General Manager to ensure these controls are consistently applied by all associates- Conduct training of associates to ensure efficient running of the operation in order to maximize associate satisfaction, productivity, guest satisfaction and consequently profitability- Advise strategies to the management for implementing cost saving and profit enhancing measures- Perform other duties as assigned by the General Manager



Thomas Cook India Limited

• India
• Leisure, Travel & Tourism
• 700 & Above Employee

• Asst. Manager - M.I.C.E.

  • Aug 2014 - Jan 2018

  - Handle Sales & Operations for Inbound Travel & MICE businesses across India taking care of all PCO(Professional Conference Organizer) & DMC(Destination Management Company) activities in India, Sri Lanka, Tibet, Bhutan, Vietnam, Maldives & Mauritius- Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, site inspections and written communication. Conduct site inspections with the focus being the introduction of new business- Keep abreast of market trends, prepare and provide analysis and recommendations with respect to competitor and overall market issues- Provide end to end solutions to clients for events, conferences & exhibitions which incorporates services like Website & Technology, Secretariat Services, Collateral designing & printing, Registration, Scientific, Exhibition, Vendor Management, Onsite Management, Food & beverage, Accommodation, Transport, Tours, Hospitality desk, Airport Management, Venue management, Spouse activities, Social evenings, Permissions, Manpower



Jones Lang LaSalle

• Sr. Executive - Events

  • Oct 2012 - Aug 2014

  - Establish and enforce standards for conference & event execution based on industry standards.- Review & plan entire event execution including accomodation, travel, menus, food utilization based on anticipated number of guest, client requirements and costs.- Establish standards for generating customer feedbacks & implement effective measures to resolve the same.- Review work procedures and operational processes of the events in order to determine ways to improve quality, service, performance and/or safety.- Schedule use of facilities or catering services for events such as conferences, banquets or receptions with hotels & external vendors and negotiate details of arrangements with clients.o



The Westin Mumbai Garden City

• India
• Hospitality
• 100 - 200 Employee

• Events & Catering Sales

  • Nov 2009 - Sep 2012

  - Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, site inspections and written communication. Conduct site inspections with the focus being the introduction of new business for the hotel.- Administration of all convention, incentive and meetings business with close liaison with client, Rooms Division and Sales Department. Liaise with Sales Department at point of initial negotiations with client to assist in providing profitable and efficient proposals- Effectively manage the Opera sales management system in order to optimize and exceed the catering sales goals and accountabilities established, and at the same time, track and review performance of each account. Utilize the potential of the system to ensure all proposals, contracts and BEOs are managed in a timely and efficient manner with correct client requirements and complete information - Keep abreast of market trends, prepare and provide analysis and recommendations with respect to competitor and overall market issues