PGP - Technology & Business Management - Co'21 | Masters Union

• Sep 2020 - Present

Masters’ Union is a new age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have really re-imagined business education in order to create effective business professionals for the ever-changing economy. Masters’ Union is a new age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have really re-imagined business education in order to create effective business professionals for the ever-changing economy.

Program Manager (Network Implementation)

• Dec 2013 - Aug 2020

Role - Recruited to manage Program Life Cycle in Technology Function for large and complex delivery in network capacity, coverage & technology upgrades initiated by Capex committee, Business / strategic Objectives and Operational requirement at pan India level. Managed Enterprise Customer Service Delivery, Cost center, and governed PMO. • Program Management - initiation, formulation, scoping, planning, scheduling, performance metric, success criteria, benefit realization, including risk &… Show more Role - Recruited to manage Program Life Cycle in Technology Function for large and complex delivery in network capacity, coverage & technology upgrades initiated by Capex committee, Business / strategic Objectives and Operational requirement at pan India level. Managed Enterprise Customer Service Delivery, Cost center, and governed PMO. • Program Management - initiation, formulation, scoping, planning, scheduling, performance metric, success criteria, benefit realization, including risk & issue management. Fast paced, mission critical, timebound delivery. • Stakeholder Engagement – Engaged internal cross-functional stakeholders and Business partners (Nokia, Huawei, Ericsson, ZTE, Alcatel, etc.) to drive large-scale, complex network implementations across 20 states in India within time and budgets. • Transformation & transition of Program / Projects, problem solving, implementation strategy. Tracking & reporting across level Portfolio : Capex $45Mn +, rolling Capex of $16Mn. Team size – 250+ In-house + Business partners. Wireless & Fixed line network deployment || Core Network (MSS, MGW, IMS, other core elements) Deployment || access & Core network Infrastructure ( third party + in-house ) || Access & BB Transmission network - SDH, DWDM, OTN || Fiber network ( third party + in-house ) || DCN networks || EMS & NMS server deployment Show less Role - Recruited to manage Program Life Cycle in Technology Function for large and complex delivery in network capacity, coverage & technology upgrades initiated by Capex committee, Business / strategic Objectives and Operational requirement at pan India level. Managed Enterprise Customer Service Delivery, Cost center, and governed PMO. • Program Management - initiation, formulation, scoping, planning, scheduling, performance metric, success criteria, benefit realization, including risk &… Show more Role - Recruited to manage Program Life Cycle in Technology Function for large and complex delivery in network capacity, coverage & technology upgrades initiated by Capex committee, Business / strategic Objectives and Operational requirement at pan India level. Managed Enterprise Customer Service Delivery, Cost center, and governed PMO. • Program Management - initiation, formulation, scoping, planning, scheduling, performance metric, success criteria, benefit realization, including risk & issue management. Fast paced, mission critical, timebound delivery. • Stakeholder Engagement – Engaged internal cross-functional stakeholders and Business partners (Nokia, Huawei, Ericsson, ZTE, Alcatel, etc.) to drive large-scale, complex network implementations across 20 states in India within time and budgets. • Transformation & transition of Program / Projects, problem solving, implementation strategy. Tracking & reporting across level Portfolio : Capex $45Mn +, rolling Capex of $16Mn. Team size – 250+ In-house + Business partners. Wireless & Fixed line network deployment || Core Network (MSS, MGW, IMS, other core elements) Deployment || access & Core network Infrastructure ( third party + in-house ) || Access & BB Transmission network - SDH, DWDM, OTN || Fiber network ( third party + in-house ) || DCN networks || EMS & NMS server deployment Show less

Service Delivery Manager

• Jun 2013 - Dec 2013

Managed service delivery for multiple customer accounts across Andhra Pradesh, Telangana, and Orissa. Acted as a point of escalation for all operational / project delivery issues and concerns for the defined portfolio. Created an environment to drive project deliverables and operational efficiencies that stimulate growth and encourage retention by eliminating any roadblocks. Onboarded multiple vendors proactively || Reduced customer sign off timelines to improve cash flows ||… Show more Managed service delivery for multiple customer accounts across Andhra Pradesh, Telangana, and Orissa. Acted as a point of escalation for all operational / project delivery issues and concerns for the defined portfolio. Created an environment to drive project deliverables and operational efficiencies that stimulate growth and encourage retention by eliminating any roadblocks. Onboarded multiple vendors proactively || Reduced customer sign off timelines to improve cash flows || Gained Business partner trust by improving the payment cycle. Show less Managed service delivery for multiple customer accounts across Andhra Pradesh, Telangana, and Orissa. Acted as a point of escalation for all operational / project delivery issues and concerns for the defined portfolio. Created an environment to drive project deliverables and operational efficiencies that stimulate growth and encourage retention by eliminating any roadblocks. Onboarded multiple vendors proactively || Reduced customer sign off timelines to improve cash flows ||… Show more Managed service delivery for multiple customer accounts across Andhra Pradesh, Telangana, and Orissa. Acted as a point of escalation for all operational / project delivery issues and concerns for the defined portfolio. Created an environment to drive project deliverables and operational efficiencies that stimulate growth and encourage retention by eliminating any roadblocks. Onboarded multiple vendors proactively || Reduced customer sign off timelines to improve cash flows || Gained Business partner trust by improving the payment cycle. Show less

Project Manager

• Jan 2010 - May 2013

Hired in a customer-centric role to drive end-to-end project delivery for large-scale, complex, highly visible telecom projects as per contract and agreed timelines along with cost center accountability. Triggered runaway success for swapping largest network across Nokia Globe, access network - 5216 BTS, Core Network - 82 BSC, and 26 MGW/MSS with Edge Technology globally || Pivotal team Lead for launching India’s first 3G commercial network in Karnataka, including core network. Hired in a customer-centric role to drive end-to-end project delivery for large-scale, complex, highly visible telecom projects as per contract and agreed timelines along with cost center accountability. Triggered runaway success for swapping largest network across Nokia Globe, access network - 5216 BTS, Core Network - 82 BSC, and 26 MGW/MSS with Edge Technology globally || Pivotal team Lead for launching India’s first 3G commercial network in Karnataka, including core network.

Sr. Manager - Network (Lead Transport - National Head Quarter)

• Nov 2009 - Jan 2010

Transport Network Operation - Up-time 99.99% || Technical assistance and coordination to field operations Transport Network Operation - Up-time 99.99% || Technical assistance and coordination to field operations

Manager - Network Operations (CNOC)

• Apr 2004 - Nov 2009

Network Operation ( CNOC ) and Special Projects Field Network Operations - BSS & Transmission || CNOC (Central Network Operating center) - For Pan India Network operation to ensure 99.99% network up-time || CNOC Processes, KPI, KCI || Pivotal part for automating CNOC operation & tools development by TCS || Part of special Projects - Cost saving initiative, AOP plans, TL - 9000 certification, etc. Network Operation ( CNOC ) and Special Projects Field Network Operations - BSS & Transmission || CNOC (Central Network Operating center) - For Pan India Network operation to ensure 99.99% network up-time || CNOC Processes, KPI, KCI || Pivotal part for automating CNOC operation & tools development by TCS || Part of special Projects - Cost saving initiative, AOP plans, TL - 9000 certification, etc.

Business Associate

• Sep 2001 - Mar 2004