Experience

Think and Learn Pvt. Ltd

• Education
• 300 - 400 Employee

• Program Manager - Special Initiatives

  • Jun 2021 - Present

  Bengaluru, Karnataka, India Successfully delivered projects from the CEO's office, spanning across 5 Categories and involving over 20+ Business Functions. Proficiently orchestrated transformative projects, from ideation to END to END Project Management addressing intricate business requirements. Led Business initiatives, turning creative ideas into impactful solutions that drive change. Special Initiative Projects ▪"CEO Escalations: From Chaos to Clarity-Escalations Process Restructure" Improved… Show more Successfully delivered projects from the CEO's office, spanning across 5 Categories and involving over 20+ Business Functions. Proficiently orchestrated transformative projects, from ideation to END to END Project Management addressing intricate business requirements. Led Business initiatives, turning creative ideas into impactful solutions that drive change. Special Initiative Projects ▪"CEO Escalations: From Chaos to Clarity-Escalations Process Restructure" Improved escalation processes for clarity and efficiency. Revised the escalations workflow, categorizing it into "Online" and "Offline" segments. ▫︎● CEO Escalations 2.0 ▪"Transformed Face-to-Face Customer Engagement" 30+ REGIONAL SALES OFFICES CORPORATE, OPERATIONS AND LOGISTICS OFFICES. ▪"Revolutionized Customer Escalations: Empowered Self-Service Solutions" 300+ locations of BYJU'S TUITIONS CENTRE. ●𝗣𝗥𝗢𝗝𝗘𝗖𝗧 - 𝗨𝗣𝗚𝗥𝗔𝗗𝗘𝗦 - 𝗣𝗢𝗦𝗧 𝗦𝗔𝗟𝗘𝗦 Designed the Business Workflow for the sales and Lead Lifecycle of Premium for Upselling/Cross-selling. ▪Lead Flow Journey ▪Lead Engagement Process ▪Manager Directives ▪KPI Dashboard & Reports ●𝗣𝗜𝗟𝗢𝗧 𝗣𝗥𝗢𝗝𝗘𝗖𝗧 - 𝗔𝗔𝗞𝗔𝗦𝗛 𝗖𝗟𝗔𝗦𝗦𝗥𝗢𝗢𝗠 𝗣𝗥𝗢𝗚𝗥𝗔𝗠 ▪Lead Validation and Categorization ▪Product Expertise ▪Process Automation ▪Stakeholder Engagement ▪Market Research and Optimization ●𝗦𝗔𝗟𝗘𝗦𝗙𝗢𝗥𝗖𝗘 𝗔𝗨𝗧𝗢𝗠𝗔𝗧𝗜𝗢𝗡 - 𝗞𝟭𝟮 ▪Customer Journey Cycle Onboarding, Mentoring, Renewal & Retention Program ▪Premium Account balancing eliminated effort Duplication ▪Salesforce Automation in Task Execution ▪Bridging Process Lags ▪Post Sales Process Lags ▪NEET & JEE Result Collection Campaign across 20K premium customers.

• Renewal Manager

  • Jun 2020 - May 2021

  Bengaluru, Karnataka, India ▪Generated an overall Revenue of 3+ Crores across the Premium Customers segment. ▪Designed the Strategy and Build the Plan for Premium Customers Renewal. ▪Managed 10K+ Premium Customers Renewal Portfolio of PAN INDIA across BYJU'S Products ▪Lead a team of 25 Renewal Specialists and oversaw the Consumer Journey for Post Sales ▪Set up Internal Process and Manager's Performance Management Plan.



OYO

• India
• Technology, Information and Internet
• 700 & Above Employee

• Business Manager

  • Jun 2019 - May 2020

  Bengaluru, Karnataka, India ▪Responsible for P&L across the SMB portfolio. ▪Responsible for the Room Nights Availability across SMB Portfolio. ▪Stakeholder Alignment across cross functional teams - Transformation Team, Area Business Team ▪Cross-functional approach through coordination with multiple teams in inter and Intra geographies ▪Creating a balance in inventory growth and demand to ensure optimization. ▪Sales CRM software: Orbis, Krypton ▪Achievements: • Onboarded the biggest Portfolio of… Show more ▪Responsible for P&L across the SMB portfolio. ▪Responsible for the Room Nights Availability across SMB Portfolio. ▪Stakeholder Alignment across cross functional teams - Transformation Team, Area Business Team ▪Cross-functional approach through coordination with multiple teams in inter and Intra geographies ▪Creating a balance in inventory growth and demand to ensure optimization. ▪Sales CRM software: Orbis, Krypton ▪Achievements: • Onboarded the biggest Portfolio of Bangalore "Champion Group" with over 100+ Hotels in Bangalore. • Onboarded 250+ rooms within a week in a T4 city. • Recognized by CBO for the Highest Recovery of 14L - PAN INDIA Show less



BestDoc

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Regional Manager - Hospital

  • Oct 2018 - Jun 2019

  Bengaluru, Karnataka, India ■ Observation Skills, Quick Thinking, Process Analysis, Attention to Detail to target the pain points Hospitals Operations Process. ■ Problem Solving Ability to provide Good Patient Experience at Optimized Operation Cost. ■ Presentations to Group CEOs, providing strategies to reduce operational costs, increase staff efficiency ■Negotiation and Contract Management with External and Internal Stakeholders Seamless Operations. ■Feedback to Product Team on customer Experience on UI & UX… Show more ■ Observation Skills, Quick Thinking, Process Analysis, Attention to Detail to target the pain points Hospitals Operations Process. ■ Problem Solving Ability to provide Good Patient Experience at Optimized Operation Cost. ■ Presentations to Group CEOs, providing strategies to reduce operational costs, increase staff efficiency ■Negotiation and Contract Management with External and Internal Stakeholders Seamless Operations. ■Feedback to Product Team on customer Experience on UI & UX designs to improve product adaptability. ■Market intelligence and competitor analysis, devising strategies to increase penetration and outperform competitors in the marketplace. Show less



Practo

• India
• Hospitals and Health Care
• 700 & Above Employee

• AAM

  • May 2016 - Oct 2018

  Chennai, Tamil Nadu, India ▪Lead the P&L for SAAS & AD Sales Product in SMB Market. ・Hunting - New Business ・Account Mangement ・Retention - Churn Control ▪Sales Admiration ▪Salesforce Classic Implementation ▪Product Feedback for UI & UX Team ▪Product Training & Compliance. Achievements: Awarded with Best Sales Team -Target Achievement financial Year 2017-2018. Won a fully paid International Trip.

• Domestic Expansion - T2 Markets

  • Oct 2015 - May 2016

  Bengaluru, Karnataka, India ▪Planned comprehensive market research, analyzed Market trends, future business potential & sustainability. ▪Designed and enabled the Blitz team with the survey plan & timeline based on the geographical area execute efficient Market surveys. ▪Resource Management ▪Operational Cost ▪Market Penetration. ▪Sales Operational Office. Lead the Blitz team for Market Survey and Collection of Doctors Profile with Clinics & Hospital Details. Enabling the Launch of Practo.com… Show more ▪Planned comprehensive market research, analyzed Market trends, future business potential & sustainability. ▪Designed and enabled the Blitz team with the survey plan & timeline based on the geographical area execute efficient Market surveys. ▪Resource Management ▪Operational Cost ▪Market Penetration. ▪Sales Operational Office. Lead the Blitz team for Market Survey and Collection of Doctors Profile with Clinics & Hospital Details. Enabling the Launch of Practo.com Indias No #1 doctors Search Platform with in 30Days. Launched markets like Mysore and Mangalore. Received Appreciation from TOP Management on Lauch on the Launch of "COST EFFICIENT OPERATIONS OFFICE"

• Senior Territory Manager

  • Mar 2015 - Oct 2015

  Bengaluru, Karnataka, India ▪Lead team of 6 SAAS & AD Sales Managers ▪Making sure the revenue collections for the sales closed by team members are 100%. ▪Market Research ▪Competitor Analysis ▪ Sales Operations ▪Achievements: Highest Sales Acquisition & Revenue PAN INDIA for Consecutive 3 QTR PAN INDIA. Honored as "Sales Gladiators" gifted International Trip for 1 Week.

• Territory Sales Manager

  • Aug 2014 - Mar 2015

  Bangalore Urban, Karnataka, India ▪Meet prospective clients, and execute effective product demonstrations, emphasizing product features and benefits with a focus on the value of the solution. ▪Consultative selling by understanding the needs of the client and proposing the solution accordingly. ▪Develop and accomplish a lead generation plan including Outbound and Inbound prospect management. ▪Achievements Set a SAAS sales record by onboarding 14 clinics within a month, resulting in 2 Lakh ARR.