Experience

PT Medlinx Asia Teknologi

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Owner

  • Jan 2020 - Present

  - Research, analyze, and define product roadmap, strategy, features, and goals/metrics.- Communicate with stakeholders to understand business objectives- Create & manage product backlogs- Participate in daily scrum meetings, planning, reviews, and retrospectives- Work closely with Software Engineers, Quality Assurance Engineers and Designer on feature and UX/UI implementations- Work on administrative task of the product (Creating FSD, Use Case, Flow Process, etc)- Do testing, troubleshooting issues, creating SOP, etc- Collaborate with multi division & departments regarding product launch.- Maintain & monitoring product performance & experience based on customer feedback- Maintain existing app products (product management)

• IT Business Analyst - Product Management Team

  • Jul 2019 - Dec 2019

  -Drive product development process from understanding user needs and writing product requirements.-Conceptual designing and prototyping with wireframe, workflow mockup, and sitemaps, also preparing necessary diagrams (flowchart, usecase) with Adobe XD, draw.io. -Prepare specific document (FSD) to be understood and implemented by software development team. -Collaborate with other division (IT Dev & QA Tester) and partner to ensure product quality-Delivering project based on Scrum or Agile deadline and timelines



Dermaster Clinic Indonesia

• Medical Practices
• 100 - 200 Employee

• Lead Supervisor Area Jakarta

  • Dec 2018 - Jun 2019

  Managing operational activities of 6 clinics in Jakarta. Doing a weeklymeeting with the Head of Clinic (Doctors). Giving a training for newsupervisors. Ensuring all clinic staffs (nurse, beautician, etc) run andprovide the best performance according to the SOP. Managing customercomplain. Making a weekly report & report it to the operation manager.

• Clinic Supervisor

  • Apr 2018 - Nov 2018

• Clinic Operations Staff

  • Jan 2018 - Mar 2018



Alodokter

• Indonesia
• Technology, Information and Internet
• 400 - 500 Employee

• QA Analyst

  • Aug 2016 - Dec 2017

  Title rewriting. So the articles are more SEO friendly and easy to search.Categorize each users questions into the right category. Check the doctoranswers for any duplication/plagiarism. Filters similar questions fromusers. Assist users who needs a hospital referral. Arrange the schedulefor doctors to answer user questions in android chat apps. Also, backlogmonitoring; ensure all user questions are answered by the doctors on theWebsite page and android apps. Title rewriting. So the articles are more SEO friendly and easy to search.Categorize each users questions into the right category. Check the doctoranswers for any duplication/plagiarism. Filters similar questions fromusers. Assist users who needs a hospital referral. Arrange the schedulefor doctors to answer user questions in android chat apps. Also, backlogmonitoring; ensure all user questions are answered by the doctors on theWebsite page and android apps.