Experience

ApparelMagic

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Support Manager

  • May 2023 - Present

  West Palm Beach, Florida, United States As support manager, I oversee our support team while continuing to lead and develop our internal and external knowledge resources. I also collaborate with our sales and development teams to achieve favorable outcomes in support and assist in the accomplishment of other company objectives & initiatives.

• Education Lead

  • Jul 2021 - May 2023

  West Palm Beach, Florida, United States As Education Lead, I continue to provide best-in-class support to our clients, but also lead our initiatives to develop both our internal and external support/knowledge resources. I also serve as a liaison between our technical support, development, and sales teams.

• Software Specialist

  • May 2019 - Jul 2021

  West Palm Beach, Florida As a software specialist, I was tasked with providing support for AM Cloud via email, and over the phone. I also provided client training through our weekly group training webinars and private consulting.



ascena

• United States
• Retail
• 700 & Above Employee

• Service Desk Analyst

  • Dec 2018 - Dec 2018

  Etna, Ohio As a tier 1 support agent, I was tasked with providing storefront technical support to several of Ascena's brands such as Justice, Catherines & Lane Bryant, Maurices, and Dressbarn. Through this job I was given experience navigating retail software like orPOS and GlobalStore in addition to using Incident Management Software like FrontRange, and Ivanti. Issues were presented over the phone and troubleshooting was performed in real-time.



Palm Beach Atlantic University

• United States
• Higher Education
• 500 - 600 Employee

• Standout Sailfish Coordinator

  • Aug 2018 - Dec 2018

  Communicated with Palm Beach Atlantic alumni to compile professional profiles of the alumni to then be published in several on-campus publications, as well as the school website. Assisted Career Development Department with any miscellaneous administrative or creative work that needed completed.



Family Church Network

• United States
• Religious Institutions
• 1 - 100 Employee

• IT Intern

  • Sep 2018 - Nov 2018

  West Palm Beach, Florida Area Created internal Knowledgebase for Church personnel using Wordpress. Assisted IT department personnel in the facilitation of their tasks and duties. Troubleshooted hardware and software issues as needed and tracked incidences through a work order management system.



ascena

• United States
• Retail
• 700 & Above Employee

• Service Desk Analyst

  • May 2017 - Aug 2017

  Columbus, Ohio Area As a tier 1 agent I was tasked with providing storefront technical support to several of Ascena's brands such as Justice, Catherines & Lane Bryant, Maurices, and Dressbarn. Through this job I was given experience navigating retail software like orPOS and GlobalStore in addition to using Incident Management Software like FrontRange. Issues were presented over the phone and troubleshooting was performed in real-time.



Self Employed

• Childcare Provider

  • Jun 2014 - Jun 2016

  Columbus, Ohio Area Managed children's schedules and activities.



Sequent Inc., A Resourcing Edge Company

• United States
• Human Resources
• 1 - 100 Employee

• Data Entry Assistant

  • Dec 2015 - Dec 2015

  Columbus, Ohio Entered healthcare data for a Sequent client over a 3 day period. Data entered was verified and reviewed for accuracy. The project was completed with no errors.



Marcus Theatres

• United States
• Entertainment Providers
• 400 - 500 Employee

• Associate

  • Nov 2015 - Dec 2015

  Columbus, Ohio Area



Franklin County Board of Elections

• Poll Worker

  • Nov 2014 - Nov 2014

  Columbus, Ohio Area Worked as poll worker for November 2014 mid term election