Experience

Ichor Systems, Inc.

• United States
• Semiconductor Manufacturing
• 400 - 500 Employee

• Sales Operations Manager

  • Jan 2020 - Present

  Manage Global Sales Operations team focused on Applied Materials. Work with account managers to troubleshoot processes and procedures. Coordinate process improvements across departments. Provide weekly training and daily coaching to help decrease order fulfillment time and improve proper communications with customers. Generate weekly reports to senior managers regarding variance metrics. Key Contribution Oversee Gas Panel order management of $90M/Quarter. Recognized for growing weldment revenue from $4M/Quarter to $7M/Quarter. Co-led Oracle Cloud implementation for Sales Operations track in Austin, TX. Received the award for Project Horizon All Star (September 2020) Show less



Infinity Home Solutions

• United States
• Construction
• 1 - 100 Employee

• Operations Director

  • Jul 2017 - Jan 2020

  Led sales operations growth by 400% Led development and implementation on multiple system migrations and automations Managed Tech Support for our office and actively participated in hardware deployment, software troubleshooting, and maintaining data integrity Oversaw accounting department and actively participated in disputes, payroll, and commissions Developed daily and weekly workflow checklists Developed managers through weekly training and daily coaching to help manage the call center and resolve order fulfillment problems Conducted training with sales team and kept the sales managers up to date on recent promos and compliance matters Outside sales to establish referral relationships at apartments. Show less



Frontier Communications

• Telecommunications
• 700 & Above Employee

• Territory Sales Manager

  • Mar 2013 - Jul 2017

  • Organizing, Managing, and staffing Events • Creating relationships with 50+ apartment communities • Managing Referrals generated by Technicians • Over-the-phone inbound sales • Opening new territories for service(outbound) • Problem solving across multiple departments to eliminate workflow hindrances • Planned and deployed sales strategy that met all revenue and profit goals and averaged 10 new accounts/month. • Supervised two sales reps. • Organizing, Managing, and staffing Events • Creating relationships with 50+ apartment communities • Managing Referrals generated by Technicians • Over-the-phone inbound sales • Opening new territories for service(outbound) • Problem solving across multiple departments to eliminate workflow hindrances • Planned and deployed sales strategy that met all revenue and profit goals and averaged 10 new accounts/month. • Supervised two sales reps.