Account Manager, Engagement

• Apr 2023 - Present

Market Development Representative

• Jan 2022 - Sep 2022

• Partnering with an Account Executive to support, lead, and prospect to ensure a sufficient flow of opportunities. • Utilizing innovative and strategic approaches in order to meet daily activity metrics as well as monthly/quarterly quotas. • Consistently met daily call targets of 40 calls per day. • Represented DocuSign as the initial contact in order to build interest in DocuSign’s product suite and promoted the value and business benefit of the solution to the client. • Worked on the mid-market Canada team with industries including (but not limited to) construction, oil/gas, agriculture, healthcare, real estate, education, and legal. • My outreach included all personas in the organization, from C-suite to admin. Show less

Client Success Associate

• Sep 2020 - Nov 2021

• Worked directly with clients in the healthcare sector ensuring their needs were met, introduced/pitched new products/solutions, and implemented said products. • Acted as point person for all clients, assisted with technical issues, product feedback, troubleshooting, and goal attainment. • Primary goals and duties include adoption, advocacy, enablement, education, expansion, and retention. • I have extensive experience with various categories of clients from single physician practices to large enterprise accounts (ex. Multi-Specialty and Community Health Centers). • Conducted an EBR for a large enterprise client with an ACV of $1M+. • Responsible for approximately 10% YoY growth target. • Assisted enterprise clients in budgeting upwards of $6M in grants in order to expand their product suite and achieve organizational goals. Show less

Barista

• Oct 2018 - Dec 2019

Research Student

• May 2019 - Aug 2019

Summer research student in Dr. Maru Barrera's lab working on "Mapping Psychosocial Screening to Services" and "A Novel Approach to Understanding Social Behaviors in Pediatric Brain Tumor Survivors" pediatric oncology projects. Summer research student in Dr. Maru Barrera's lab working on "Mapping Psychosocial Screening to Services" and "A Novel Approach to Understanding Social Behaviors in Pediatric Brain Tumor Survivors" pediatric oncology projects.

Research Assistant

• Sep 2018 - Apr 2019

Research assistant in the Adolescent Dynamics Lab at Queen's University. Worked on the APT project examining longitudinal changes in emotion regulation and socioemotional flexibility in adolescents. Administered various measures of flexibility and emotion regulation to both adolescents and their mothers and worked in data entry. Research assistant in the Adolescent Dynamics Lab at Queen's University. Worked on the APT project examining longitudinal changes in emotion regulation and socioemotional flexibility in adolescents. Administered various measures of flexibility and emotion regulation to both adolescents and their mothers and worked in data entry.

Camp Counselor

• Jun 2015 - Aug 2018

Supervising children ages 4-7, while planning and running activities such as swimming, dancing, crafts, sports, science experiments, etc. Providing a safe and supportive environment for all campers while catering toward specific health, behavioural, developmental, and mental disabilities. Supervising children ages 4-7, while planning and running activities such as swimming, dancing, crafts, sports, science experiments, etc. Providing a safe and supportive environment for all campers while catering toward specific health, behavioural, developmental, and mental disabilities.

Front Desk Receptionist

• Oct 2016 - Jun 2018