Experience

Eramosa Physiotherapy Associates

• Canada
• Medical Practices
• 1 - 100 Employee

• Office Manager (Lead Administrator) - Guelph Clinic

  • Dec 2022 - Present

  Initiated, managed and trained all administrative staff and practitioners on our EMR system, with the goal of being paperless, which was achieved within a three-month period. Within my first year, I went from managing a team of two administrative staff and being responsible for seven practitioners to managing a team of eight administrative staff and coordinating a team of seventeen practitioners of varying specialties. Throughout my first six months, I took over payroll for the entire clinic, including administrative staff, registered massage therapists, registered kinesiologists, and registered physiotherapists, all of whom work on different pay models. Personally, oversaw upwards of nighty third-party clients, of which I am solely responsible for all of the client’s scheduling, documentation and billing needs. Successfully multitasked a large workload with diverse challenges and professionally solved problems, while maintaining excellent customer services while liaising communication between clients, insurance companies, company owners and colleagues.Responsible for driving and managing all quarterly marketing initiatives. I successfully managed the daily routine of client & practitioner scheduling, client relations, faxing, and scanning documents, as well as, supporting my team with specialized requests or tasks unique to each day. Daily use of Microsoft Word, Excel and Outlook and our EMR system - Practice Perfect.Maintenance and management of both the billing and collecting of payments from all third-party accounts including but not limited to, Motor Vehicle Accident Claims, Workplace Insurance Claims, Lawyers, Extended Health Insurance companies and their various systems. Generates custom reports on various data as needed including appointments, clients, accounting, marketing, and special requests. Lead interviews, hiring, training, and performance feedback/grievances in conjunction with managing physiotherapists/owners and HR. Show less

• Office Manager (Lead Administrator) - Elora Clinic

  • Jan 2022 - Dec 2022

  Served as the building manager dealing with various tenants’ complaints or concerns. Scheduled all maintenance in the building, including emergency repairs & seasonal maintenance. Facilitated the installation of an exterior electronic sign, quickly learned a new program for the message board and trained the clinic director and staff on how to use it. Generated a detailed standard operating process for the message board, for a new team being onboarded. Six months into this role, I was promoted to the Trillium Health Partners Administrative Lead for our entire company. I saw each Trillium client from intake to discharge, ensuring their healthcare goals were met while balancing the insurance companies’ expectations and rehab requirements. I worked hand in hand with case managers and various practitioners involved in our Trillium client’s care to ensure billing expectations were met and paid timely. Responsible for all community relations, connecting with local media/news companies, local events, sports teams and various other local events in hopes of partnering/sponsoring within the community. Successfully multitasked a large workload with diverse challenges.Coached, managed and developed the administrative team to assure the clinic runs effectively while enforcing policies, procedures and protocols. Coached my colleagues on how to manage difficult conversations with clients and fellow colleagues. Daily use of Microsoft Word, Excel and Outlook and our EMR system - Practice Perfect.Responsible for the management of all billing receivables, bank deposits, and practitioner pay.Maintenance & management of both the billing and collecting of payments from all third-party accounts including but not limited to, Motor Vehicle Accident Claims, Workplace Insurance Claims, Lawyers, Extended Health Insurance companies & their various systems. Lead interviews, hiring, training, and performance feedback/grievances in conjunction with managing physiotherapists/owners and HR. Show less



Honeychurch Lane

• Canada
• Furniture and Home Furnishings Manufacturing

• Retail Sales Associate

  • Mar 2021 - Jan 2022

  Serves customers and drive sales through engagement, suggestive selling and sharing product knowledge. Manages financial transactions and processes payments of cash, credit, debit and gift cards. Documents sale by creating and updating product information internally through the Shopify platform. Assists with inventory, including receiving, stocking, cleaning and reorganizing merchandise. Prepares all materials for refinishing and painting furniture for resale, ensuring products are properly handled and curated. Show less



Orchard Custom Beauty

• Canada
• Personal Care Product Manufacturing
• 100 - 200 Employee

• Administrative Assistant

  • Apr 2021 - Sep 2021

  Curated, organized, packaged and labelled sample boxes for clients around the globe. Completed article creation forms, carton markings, and spec sheets. Used RangeMe, ECRM, Teams, Excel, Word, and PowerPoint daily. Tasked with a lead role in designing a creative presentation for clients, in which interdepartmental collaboration and approval were required. Curated, organized, packaged and labelled sample boxes for clients around the globe. Completed article creation forms, carton markings, and spec sheets. Used RangeMe, ECRM, Teams, Excel, Word, and PowerPoint daily. Tasked with a lead role in designing a creative presentation for clients, in which interdepartmental collaboration and approval were required.



Town of Oakville

• Canada
• Government Administration
• 700 & Above Employee

• Parks Operations Summer Student - Specialized in Harbours Operations

  • Apr 2018 - Aug 2021

  Responsible for operating various power tools and machinery, as well as, building, installing, maintaining and repairing city docks. Duties include, driving city work trucks and pulling loaded or unloaded trailers. As a team worked to launch and remove boats in the harbour, additionally, placing and attaching anchors to various docks. In charge of maintaining public beaches, in both Bronte and Downtown Oakville, as well as, interacting with town patrons courteously and effectively.

• Parks and Operations Student Representative - Harbours Department

  • Apr 2019 - Mar 2021

  Selected as the student representative for the Harbours department. Tasked with facilitating open communication and dialogue between student employees and management. As well as, providing peer support and assistance for student co-workers. Monitors student hotline in a professional and confidential manner; working to resolve any issues with student employees across all departments.



Fortinos Supermarket Ltd

• Food & Beverages
• 500 - 600 Employee

• Cash Counter

  • Mar 2016 - Jul 2018

  Balanced a total of 24 cash registers nightly, working with coin, bills and coupons. Inputted cash pickups into the online safe system, as well as, the safe itself. Responsible for approving and carrying out loans to registers. Given extra responsibility to watch over the front of the store while manager was not available - provided with an override code to help fellow cashiers and other cash operators reboot and resolve cash malfunctions.

• Customer Service Associate

  • Jan 2016 - Jul 2018

  Permitted all returns, exchange, purchases and issued rain checks of products sold in store. Handled upset customers, corrected pricing problems and various other customer service related issues.Worked with money in all forms, cash, credit, debit, gift cards and cheques.Sold lottery tickets - interacted with OLG representatives.Supervised photo kiosks, changed paper, fixed technical problems.

• Cashier

  • Sep 2015 - Jul 2018

  Courteously greeted customers, effectively scanned products, entered coupons and bagged groceries.Handled money in forms of cash, credit, debit and gift cards.