Experience

City of Cape Town

• South Africa
• Government Administration
• 700 & Above Employee

• Admin Support

  • Jul 2019 - Present

  • Engaging with customers in a warm and friendly manner, ensuring I assist them with their queries and guide them on how to fill in the relevant application forms. • Using the NATIS system to register and deregister license vehicles. • Scanning and filing records, this includes filing and ensuring all the information on record is factual and up to date. • Liaising with the department of transport regarding internal queries. • Organising all office documents, ensuring that I adhere to the existing filing procedures. • Answering phone calls in a warm and friendly manner, patiently listening to customers, and answering their queries, responding to all emails in a prompt and professional manner. • Registering and deregistering vehicles on NATIS. • Printing duplicate deregistration and registration documents on NATIS. • Balancing and reconciling accounts. • Capturing data on NATIS and SAP.



City of Cape Town

• Cape Town Area, South Africa

• Assistant Librarian

  • 2018 - Jul 2018

  • Sort and shelve books according to their categorization. • Maintain records of books taken out and books brought back. • Assist school children with their homework. • Catalogue new book arrivals. • Assist guests with internet access and ensure their technical needs are met. • Organize the repair of damaged books. • Inspect the condition of books before and after check-out to ascertain any damage on behalf of the customer. • Manage inquiries over the counter and via email or telephone.



Truworths Group

• Cape Town Area, South Africa

• Intern

  • Jul 2015 - Sep 2015

  • Identifying and understanding a customer’s needs to provide solutions and customer satisfaction. • Maintaining existing customer relations and sourcing new customers. • Ensuring I meet the customers' needs by patiently listening to them and advising them to the options, products, and services available. • Engaging with customers in a warm and friendly manner. • Monitoring trends and viewing reports for a better understanding of stock movement and contributing to department growth. • Maximising sales and ensuring stock availability by community to the relevant buyers and planners. • Developing in-depth product knowledge to deliver excellent product knowledge to the customer. • Handling customer returns, refunds, and exchanges. • Maintain outstanding store condition and visual merchandising standards. • Maintain a fully stocked store. • Manage point-of-sale processes. • Accurately describe product features and benefits.



Lithuba NGO

• Cape Town Area, South Africa

• Volunteer

  • Feb 2010 - Aug 2015

  Data administration contacting sponsors, filling and administrative duties facilitating programmes Data administration contacting sponsors, filling and administrative duties facilitating programmes



Statistics SA

• Cape Town Area, South Africa

• Field Worker

  • Sep 2011 - Nov 2011

  • Explain the objectives of surveys and their procedures to people who are to be interviewed • Interpret interview questions to assist people in understanding them and providing eloquent answers. • Assist people in filling out survey forms and explain items on survey forms. • Double-check information on survey forms or information pads to ensure the accuracy of information. • Identify and report any issues that may arise while attempting to obtain valid data. • Compile, record, and code information derived from specified forms into a predefined database. • Ensure that the supervisor is kept informed of completed assignments and progress. • Analyse the authenticity of the information provided by ensuring direct contact with each family member within a family.