Experience

Edgars

• South Africa
• Retail
• 300 - 400 Employee

• Store Manager - Edgars West Street

  • Nov 2021 - Present



CNA Operations

• South Africa
• Retail
• 1 - 100 Employee

• Store Manager - CNA Pavilion

  • Aug 2018 - Oct 2021

  • Driving sales to achieve store targets • Implementing store promotions (set up and remove) • Liaising directly with merchants and suppliers • Stock counts • Driving new accounts • Setting staff targets • Training and development of staff • Ensuring store is OHASA compliant • Customer service excellence • Driving sales to achieve store targets • Implementing store promotions (set up and remove) • Liaising directly with merchants and suppliers • Stock counts • Driving new accounts • Setting staff targets • Training and development of staff • Ensuring store is OHASA compliant • Customer service excellence



Red Square

• South Africa

• Store Manager - Red Square Pinetown

  • Mar 2018 - Aug 2018

  • Stock counts • Driving sales • Coaching staff • Staff scheduling • Analysing stock and sales report • Analysing store P&L report • Communication to merchants on out of stocks • Staff commission • Training and development of staff • Driving of new accounts • NPS compliant • Stock counts • Driving sales • Coaching staff • Staff scheduling • Analysing stock and sales report • Analysing store P&L report • Communication to merchants on out of stocks • Staff commission • Training and development of staff • Driving of new accounts • NPS compliant



Edgars

• South Africa
• Retail
• 300 - 400 Employee

• NPS Project Manager - Westville

  • Nov 2017 - Mar 2018

  • Ensuring that the store and management team where NPS compliant• Driving customer service within the store • Coaching and driving teams on customer excellence • Dealing with customer complaints and compliments• Daily, Weekly, Monthly meetings with store management

• Store Manager - Watercrest Mall

  • Aug 2017 - Nov 2017

  • Driving sales to archive monthly target • New accounts drive• Set up and remove promotions• Ensuring store is OHASA compliant• Presenting a perfect store• Communication to merchants on stock issues• Training and development of staff• Staff scheduling • NPS compliant

• Store Sales Manager - Westville

  • Jul 2016 - Jul 2017

  • Presenting a perfect store• Coaching managers• Store NPS compliant• Store OHASA compliant• Training of store staff• Weekly meetings with management to dive sales• Stock ready for sales floor• Ensuring promotions are well executed • Communications sent to merchants• Dealing with customer complaints and compliments • Closing a perfect store

• Store Manager - Westwood

  • Oct 2014 - Jul 2016

  • Driving sales• New accounts drive• Set up and remove promotions• Analysing stock and sales report• Analysing store P&L• Store OHASA compliant• Store NPS compliant• Daily, Weekly meeting with staff• Communication to merchants on stock issues

• Store Manager - Chatsworth

  • Oct 2015 - Mar 2016

• Store Manager - Kwa Mashu

  • May 2014 - Oct 2014

• Manager - Weststreet

  • Nov 2013 - Apr 2014