Antoinette van der Stouwe-Diehl
Head of Global Customer Service at DE-CIX- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
German Native or bilingual proficiency
-
English Full professional proficiency
-
Dutch Native or bilingual proficiency
-
French Elementary proficiency
-
Spanisch Elementary proficiency
Topline Score
Bio
LinkedIn User
Both of us working as a Service Manager, Antoinette became promoted from a team member to a supervisor. With her dedicated and professional way of servicing customers and her senior approach to support and develop her team individuals and the role of a Service Manager she was the perfect choice to manage the team. With this experience I can highly recommend her for any role in the customer service and support area. She will be a perfect addition
Rob Geertjens
I would like to endorse Antoinette van der Stouwe – Diehl. During my time as Director Customer Support at Global Crossing I experience Antoinette as a devoted Customer Support Manager. She is personable, effective and dedicated in supporting her customers and because of her experience and knwowledge she stands out in the crowd. I’d work with Antoinette on any customer as Support Manager and would recommend her emphatically. May 10, 2011
LinkedIn User
Both of us working as a Service Manager, Antoinette became promoted from a team member to a supervisor. With her dedicated and professional way of servicing customers and her senior approach to support and develop her team individuals and the role of a Service Manager she was the perfect choice to manage the team. With this experience I can highly recommend her for any role in the customer service and support area. She will be a perfect addition
Rob Geertjens
I would like to endorse Antoinette van der Stouwe – Diehl. During my time as Director Customer Support at Global Crossing I experience Antoinette as a devoted Customer Support Manager. She is personable, effective and dedicated in supporting her customers and because of her experience and knwowledge she stands out in the crowd. I’d work with Antoinette on any customer as Support Manager and would recommend her emphatically. May 10, 2011
LinkedIn User
Both of us working as a Service Manager, Antoinette became promoted from a team member to a supervisor. With her dedicated and professional way of servicing customers and her senior approach to support and develop her team individuals and the role of a Service Manager she was the perfect choice to manage the team. With this experience I can highly recommend her for any role in the customer service and support area. She will be a perfect addition
Rob Geertjens
I would like to endorse Antoinette van der Stouwe – Diehl. During my time as Director Customer Support at Global Crossing I experience Antoinette as a devoted Customer Support Manager. She is personable, effective and dedicated in supporting her customers and because of her experience and knwowledge she stands out in the crowd. I’d work with Antoinette on any customer as Support Manager and would recommend her emphatically. May 10, 2011
LinkedIn User
Both of us working as a Service Manager, Antoinette became promoted from a team member to a supervisor. With her dedicated and professional way of servicing customers and her senior approach to support and develop her team individuals and the role of a Service Manager she was the perfect choice to manage the team. With this experience I can highly recommend her for any role in the customer service and support area. She will be a perfect addition
Rob Geertjens
I would like to endorse Antoinette van der Stouwe – Diehl. During my time as Director Customer Support at Global Crossing I experience Antoinette as a devoted Customer Support Manager. She is personable, effective and dedicated in supporting her customers and because of her experience and knwowledge she stands out in the crowd. I’d work with Antoinette on any customer as Support Manager and would recommend her emphatically. May 10, 2011
Credentials
-
ITIL v3 CSI
SERVIEWApr, 2018- Sep, 2024 -
ITIL v3 foundation
SERVIEWAug, 2012- Sep, 2024 -
ITIL v3 Service Operations
SERVIEW
Experience
-
DE-CIX
-
Germany
-
Technology, Information and Internet
-
100 - 200 Employee
-
Head of Global Customer Service
-
Jan 2022 - Present
-
-
-
-
Manager Service Delivery Management
-
Oct 2017 - Present
Manager Service Delivery Management at Interxion Deutschland GmbH - Functional and disciplinary Management of the Service Delivery Team. A Team, dedicated to the Care of the top 60 customers in Germany, providing end to end holistic delivery of the Interxion Operational Service. We ensure that services, as defined under the various Customer Support Plans, are being delivered according the agreed SLAs. - The Team is responsible for Service Meetings, SLA Management, Claim Handling, Escalation Management, Customer Reporting, Operational Contract Management, Managing Customer Audits and provide billing Support for the strategic priority customers. - Acts as managerial interface between international and local Marketing & Strategy, Sales and cross-functional teams within Operations to ensure focus and seamless delivery of services beyond customer expectations. - End to end view of the agreed services and proactive management with respect to the continuous improvement of service delivery. - Assure consistency between the technical scope of contracts and the realized operational margin. - Setting the scope of policies and processes within service delivery and assuring alignment within the rest of the organization. - Development of programs focused on enhancing the customer’s life-cycle in Operations, including customer success plans outlining critical metrics, potential issues and provide recommendations. Provides leadership for improved processes and approaches in customer service delivery management. Show less
-
-
-
Thermo Fisher Scientific Germany
-
Chemicals
-
1 - 100 Employee
-
Customer Care Manager
-
Jun 2015 - Sep 2017
-
-
-
NTT Europe Ltd.
-
Germany
-
Business Consulting and Services
-
Head of Service Management
-
Apr 2013 - May 2015
-
-
-
Level 3 Communications
-
Telecommunications
-
700 & Above Employee
-
Customer Support Manager EMEA IV
-
Oct 2011 - Mar 2013
-
-
Customer Support Manager EMEA
-
Oct 2006 - Sep 2011
-
-
-
Verizon Deutschland GmbH
-
Germany
-
Information Services
-
1 - 100 Employee
-
Teamleader Service Management
-
Nov 2003 - Sep 2006
-
-
-
MCI
-
Industrial Machinery Manufacturing
-
Service Manager
-
Mar 2000 - Oct 2003
-
-
Community
