Host

• Nov 2022 - Present

Warmly welcomed and greeted an average of 100+ guests daily, creating a positive and inviting atmosphere upon entry. Managed a busy reservation system, accurately seating guests according to their preferences and ensuring timely table turnover. Expertly handled a waitlist during peak hours, estimating wait times and keeping guests informed about their status to minimize wait-related dissatisfaction. Collaborated closely with servers to communicate table assignments, guest preferences, and special requests, resulting in efficient service delivery. Addressed guest inquiries about menu items, daily specials, and events, demonstrating a comprehensive understanding of the offerings and enhancing the overall guest experience. Proactively resolved guest concerns, ensuring prompt resolution and turning potentially negative experiences into positive ones. Maintained a clean and organized entrance area, consistently receiving positive feedback for the venue's welcoming appearance. Contributed to upselling efforts by promoting seasonal specials and encouraging participation in themed events, resulting in a notable increase in average check amounts. Adapted seamlessly to high-pressure situations during peak business hours, efficiently managing the flow of guests and maintaining a calm demeanor. Received commendations from both guests and management for exceptional customer service, strong communication skills, and ability to foster a welcoming environment. Show less

Events / Marketing Administrator

• Jun 2023 - Sep 2023

Assist in the planning, organization, and execution of diverse events, such as performances, workshops, exhibitions, and community engagement activities. Collaborate with the team to develop event concepts, create event timelines, and coordinate logistics. Liaise with artists, vendors, volunteers, and other stakeholders to ensure seamless event delivery. Provide on-site event support, including setup, coordination, and troubleshooting. Support the development and implementation of marketing strategies to promote 2Funky Arts and its events. Assist in creating engaging content for social media platforms, website, newsletters, and other marketing channels. Conduct market research to identify target audiences, trends, and opportunities for outreach. Collaborate with the team to design promotional materials, including flyers, posters, and digital assets. Assist in managing the organization's social media accounts, monitoring engagement, and responding to inquiries. Provide general administrative assistance, such as data entry, file management, and correspondence. Maintain event and marketing databases, ensuring accurate and up-to-date records. Assist with budget tracking and expense reconciliation. Support the team with various administrative tasks as needed. Show less

Guest Relations Agent

• May 2022 - Aug 2022

Guest Engagement: Greet visitors with enthusiasm and warmth, creating an inviting and memorable first impression. I proactively engage with guests to understand their needs, answer questions, and provide information about park attractions, shows, events, and amenities. Issue Resolution: Serve as the first point of contact for guests with concerns, complaints, or special requests. I attentively listen to guests' feedback, address their issues promptly, and find effective solutions that align with the park's policies and their expectations. Lost and Found Management: Handle inquiries related to lost items, ensuring efficient retrieval and return of personal belongings to guests. I maintain detailed records of lost and found items, facilitating seamless reunions with their owners. Ticketing and Reservations: Assist guests with purchasing tickets, annual passes, and making reservations for park activities and events. I provide clear explanations of pricing options and ensure accurate transactions, contributing to smooth entry experiences. Special Occasions: Coordinate and facilitate celebrations for birthdays, anniversaries, and other special occasions within the park. I collaborate with various departments to arrange surprises, decorations, and personalized experiences, exceeding guests' expectations. Accessibility Services: Assist guests with disabilities by offering information about accessible attractions, services, and facilities. I ensure that all guests have equal opportunities to enjoy the park's offerings comfortably and independently. Crisis Management: In emergency situations, I follow established protocols to maintain guest safety and well-being. I communicate clearly and calmly with guests, helping to manage any challenging circumstances effectively. Show less

Entertainment Director

• Jun 2018 - Sep 2018