Autumn Wilhelm
Office Clerk at HR Answers, Inc.- Claim this Profile
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Topline Score
Bio
Credentials
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Pharmacy Assistant License
Washington State Department of HealthMar, 2007- Sep, 2024
Experience
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HR Answers, Inc.
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United States
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Human Resources Services
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1 - 100 Employee
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Office Clerk
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Dec 2020 - Present
Contract position at Red Shield Insurance • Performing various administrative and clerical tasks in support of Claims, Operations, Accounting, and Marketing offices including maintaining files and records so they remain updated and easily accessible, filing documents, printing and electronically storing emails, purging and boxing up files, creating file folders. • Processing and logging inspection results and photos into OnBase and Reflection. • Indexing Accounting vouchers in OnBase, eliminated 2 month backlog of several hundred and kept current. • Logging and saving emails for Claims lawsuits and re-insurance. • Documenting, saving, and filing 3rd party licensing information for Accounting records. Show less
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PacifiCorp
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United States
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Utilities
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700 & Above Employee
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Administrative Services Coordinator - Career (Team Lead)
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Aug 2018 - Jul 2020
• Drew data from a variety of sources, and prepared complex studies, trends, status, or other departmental reports in six states through Excel. Including standard, monthly, and ad hoc reports which may not have had a precedent available. • Worked directly with staff, vendors, and internal audit /business controls to ensure compliance of record keeping. Developed and communicated new processes and documentation as needed.• Audited data and/or reports to confirm and maintain compliance and operational administration of programs to departmental, state, and federal guidelines. • Performed analysis and advised management regarding departmental operations, and informed management of deviations from established processes or schedules which could impact business outcomes.• Coordinated requests for documentation and evidence, handling confidential and sensitive business data.• Prepared forecasts and other complicated reports as needed.• Researched and responded to client or partner group complaints and instigated and coordinated remedial action in a timely fashion and ensured problems were resolved.• Participated in new programs testing & development of electronic systems analysis. • Manager of departmental email inboxes, responsible for daily assessing of 200+ incoming emails and processing or forwarding as appropriate. Conducted weekly and monthly audits and analysis to assess workflow patterns to assure accuracy and efficiency.• Received STARS award in March 2020 in recognition of aid of support given to the Transmission Department for load study tracking and process development.• Maintained and retained confidential records according to company policies and governmental guidelines.• Recommended alternative processes and practices to develop efficiencies to management.• Mentored and supervised other employees within my team and other teams within the department.• Participated in the interviewing and hiring for my own and other teams within overall department. Show less
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Joint Use Administrative Services Coordinator (Training Lead)
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Aug 2017 - Aug 2018
• Drew data from a variety of sources and systems to prepare moderately complex reports. Including standard, monthly, and ad hoc reports which may not have had a precedent available for six states through Excel.• Audited data and/or created reports to confirm and maintain compliance and operational administration of programs in compliance with departmental, state, and federal guidelines. • Advised management regarding departmental operations, and informed management of deviations from established processes or schedules which could impact business outcomes.• Worked directly with staff and internal audit /business controls to ensure compliance and accuracy of recordkeeping.• Maintained and updated budget reports ensuring accuracy and timeliness. Identified possible errors and provided solutions and/or corrections to management.• Coordinated data requests as needed for management and other departments.• Researched general complaints, identified the issue, problem solved and responded to individual and provided recommendations to management. • Manager of departmental email inboxes, responsible for daily assessing of 200+ incoming emails and processing or forwarding as appropriate. Conducted scheduled weekly and monthly audits and analysis to assess workflow patterns to assure accuracy and efficiency.• Presented data and/or reports to management through Excel.• Training Lead for multiple departmental processes. Created process documentation for multiple departmental processes. • Participated in the training and hiring within my own team. Show less
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Joint Use Administrative Services Coordinator - Associate
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Dec 2011 - Aug 2017
• Oversaw large-scale third-party requests, combining data from multiple sources. Provided analysis and ensured accuracy and data integrity across multiple systems. • Managed a high volume of work requests. Reviewed and analyzed data to ensure that services were being completed properly and customers were receiving the assistance they needed.• Served as Training Lead for multiple departmental processes.• Interfaced daily with internal and external management to facilitate efficient workflows.• Developed guidelines for pole permit application submissions by analyzing application and Public Utility Commission Reports process flows in a regulated environment.• Manager of departmental email inboxes, responsible for daily assessing of 100+ incoming emails and processing or forwarding as appropriate. Conducted scheduled weekly and monthly audits and analysis to assess workflow patterns to assure accuracy and efficiency.• Maintained reference information and databases and updated as necessary.• Interpreted and communicated contractual and regulatory requirements to internal and external customers.• Participated in new programs testing & development of electronic systems analysis. • Received STARS award in May 2015 in recognition of leadership and training skills on critical departmental processes.• Ensured activities are performed in accordance with departmental, contractual, and regulatory agency requirements.• Processed and communicated OPUC safety audit reports to external customers.• Responded to inquiries and requests for data, materials and information of a complex and/or confidential manner.• Project coordinator, coordinated with the internal and external customers, to ensure contractual and regulatory compliance and timely completion of all requisite work for construction.• Used proprietary intranet framework (similar to SharePoint) for document storage and directory information. Converted data from Excel to Access and Access to Excel. Show less
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Adecco
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Switzerland
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Staffing and Recruiting
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700 & Above Employee
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Joint Use Administrative Services Coordinator - Associate
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Jul 2009 - Dec 2011
• Oversaw large-scale third-party requests, combining data from multiple sources. Provided analysis and ensured accuracy and data integrity across multiple systems. • Managed a high volume of work requests. Reviewed and analyzed data to ensure that services were being completed properly and customers were receiving the assistance they needed. • Served as Training Lead for multiple departmental processes. • Interfaced daily with internal and external management to facilitate efficient workflows. • Developed guidelines for pole permit application submissions by analyzing application and Public Utility Commission Reports process flows in a regulated environment. • Aided in the creation of process documentation for internal processes. • Maintained reference information and databases and updated as necessary. • Interpreted and communicated contractual and regulatory requirements to internal and external customers. • Participated in new programs testing & development of electronic systems analysis. • Ensured activities are performed in accordance with departmental, contractual, and regulatory agency requirements. • Processed and communicated safety audit reports to external customers. • Responded to inquiries and requests for data, materials and information of a complex and/or confidential manner. • Project coordinator, coordinated with the internal and external customers, to ensure contractual and regulatory compliance and timely completion of all requisite work for construction. • Received Certificate of Appreciation from Adecco (contractor) in recognition of hard work and dedication to Adecco and client PacifiCorp in May 2010. • Used proprietary intranet framework (similar to SharePoint) for document storage and directory information. Converted data from Excel to Access and Access to Excel. Show less
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Program Support / Pharmacy Assistant
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Feb 2007 - May 2009
• Maintained patient information database. • Maintained and reviewed register for accuracy and received payments for customer transactions. • Maintained stock levels. • Responded to / referred patient inquiries, coordinated competing priorities, and prioritized needs. • Maintained patient information database. • Maintained and reviewed register for accuracy and received payments for customer transactions. • Maintained stock levels. • Responded to / referred patient inquiries, coordinated competing priorities, and prioritized needs.
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Education
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2002 - 2006
Warner Pacific University
Bachelor of Science - BS, Biology
Community
